Senior Strategic Account Executive

This is a fully remote position, open to applicants in California, +10 more states.

📋 Description

• Lead intricate solution selling across Twilio’s Customer Engagement Platform, which encompasses Messaging, Voice, Email, Segment CDP, Trust & Identity, and Flex.

• Propel revenue growth and cultivate strategic executive-level partnerships with enterprise financial services and FinTech organizations.

• Navigate various use cases, including fraud prevention and tailored engagement.

• Collaborate effectively with Product, Compliance, Finance, and Engineering teams.

• Oversee assigned accounts in regulated sectors and achieve revenue and expansion targets through upselling and cross-selling.

• Manage analytical and consultative sales cycles within competitive vendor sourcing processes.

• Comprehend customer business and technical needs, crafting solutions with Twilio’s communications API platform.

• Collaborate with Finance, Legal, Pricing, and Operations to create mutually beneficial contracts.

• Deliver contractual, technical, and financial information to prospects.

• Handle multiple projects and deals at once.

• Formulate long-term territory strategies and sales plans alongside sales, services, product, and finance teams.

• Act as the customer advocate to product and carrier relations teams.

• Stay updated on the CPaaS industry and relevant initiatives and capabilities.

• Generate and maintain pipeline and forecasts utilizing Salesforce.

• Collaborate with team members and peers to exchange best practices.

⛳️ Requirements

• A decade of comprehensive sales experience.

• At least 3 years of experience in managing or leading quantitative, highly analytical products or solutions for clients.

• Proven experience in directly selling technical SaaS or CPaaS solutions.

• Experience in technical solutions selling with real customers.

• Capability to collaborate with both business and highly technical leaders.

• Analytical account development strategy that leverages data to identify opportunities and demonstrate value.

• Proven history of managing business forecasts and financial models.

• An entrepreneurial mindset with a desire to define processes and establish programs.

• Track record of delivering market-driven results, especially for scaling and enterprise clients.

• Outstanding verbal and written communication skills in English.

• Bachelor’s Degree or equivalent experience.

• Experience in managing and expanding an enterprise install base.

• Proven experience in driving cross-product adoption across matrixed organizations.

• Experience in executing robust QBR strategies to maximize account value.

• Desired: Extensive experience working with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.

• Desired: Domain expertise in a highly quantitative industry such as DevOps, FinTech, advertising optimization, investment banking, security, or commodity trading.

• Desired: Experience in selling Software, SaaS, CPaaS, or PaaS solutions.

🏝️ Benefits

• Competitive compensation.

• Generous paid time off.

• Parental leave.

• Wellness leave.

• Health insurance coverage.

• Retirement savings program.

• 401(k) retirement account.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential eligibility for Twilio’s equity plan.

• Potential eligibility for Twilio’s corporate bonus plan.

• Approximately 20% travel required to engage with customers and colleagues in person.

• Support for employee volunteering and donation initiatives.