Senior Staff SDET, Customer Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of quality architecture for essential systems and initiatives.

• Formulate a long-term quality strategy that aligns with business and product objectives.

• Create shared quality platforms, automation frameworks, and testing infrastructure that can be utilized across various teams.

• Implement scalable quality patterns and safeguard measures.

• Identify systemic quality and reliability risks and promote preventive architectural solutions.

• Define and execute an AI-assisted testing strategy, encompassing autonomous test generation, intelligent test selection, agent-based failure triage, and self-healing automation.

• Establish guidelines for trustworthy AI-driven testing.

• Coordinate AI agents within the CI/CD decision pipeline.

• Oversee quality for AI-enhanced product features through evaluation suites, golden datasets, LLM-as-judge scorers, and statistical methodologies.

• Test for hallucinations, safety, response stability, and AI-generated application code.

• Assess up-and-coming AI testing tools.

• Define quality metrics, dashboards, and indicators of release confidence.

• Lead post-incident analyses and enhancements to architecture and processes.

• Produce documentation on quality architecture, automation frameworks, and testing platforms.

• Act as the accountable technical leader for strategic initiatives.

• Mentor senior SDETs, quality engineers, and senior technical leaders.

• Set hiring standards, provide coaching, and support talent development.

• Advocate for customer-centric quality decisions.

• Collaborate with Engineering and Product leadership on scalability and resilience in roadmap planning.

⛳️ Requirements

• Over 10 years of practical experience in quality engineering or SDET roles.

• Experience in architecting quality strategies and automation platforms across multiple teams.

• Proven ability to design and scale full-stack test automation frameworks for frontend web, mobile, and backend/API.

• Familiarity with tools like Playwright, Cypress, Selenium, Appium, and Postman, or similar alternatives.

• Deep expertise in one or more programming languages such as JavaScript, TypeScript, or Kotlin.

• Practical experience applying AI to testing, including LLM-assisted test generation, agent-based workflows, intelligent test selection, or self-healing automation.

• Capability to define quality architecture and standards that can be scaled across multiple teams.

• Strong understanding of agile/lean methodologies, DevOps practices, shift-left testing, and TDD.

• Experience incorporating quality gates into CI/CD systems like GitHub Actions, CircleCI, or Jenkins.

• Background in mentoring and developing senior quality engineers and technical leaders.

• Proven track record of leading post-incident and root-cause analyses.

• Excellent judgment in balancing immediate delivery with long-term resilience and maintainability.

• Strong executive-level communication skills.

• Experience with performance and load testing at scale.

• Familiarity with LLM observability and evaluation tools is a plus.

• Experience with cloud-based testing platforms is advantageous.

• Familiarity with e-commerce or healthcare platforms and regulated environments is a bonus.

• Experience in internationalization and localization testing is desirable.

• Experience in building quality engineering communities of practice is a plus.

• Published work, talks, or open-source contributions related to modern testing or AI in quality engineering is a plus.

• Experience in creating evaluation or testing infrastructures for LLM-based or ML-driven product features is beneficial.

• Must be legally authorized to work in the U.S. without restrictions for any employer.

• Must not require immigration sponsorship from Hims & Hers to work in the U.S.

🏝️ Benefits

• Competitive salary and equity compensation for full-time positions.

• Unlimited paid time off (PTO).

• Company holidays.

• Quarterly mental health days.

• Comprehensive medical, dental, and vision benefits.

• Parental leave.

• Employee Stock Purchase Program (ESPP).

• 401k benefits with employer matching contributions.

• Offsite team retreats.

• Flexible and remote work options.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.