Implementation Consultant II

This is a fully remote position, open to applicants in Australia.

📋 Description

• Independently gather and analyze customer requirements through solution walk-throughs, document reviews, requirements workshops, and business analysis.

• Facilitate requirements-gathering workshops for medium to large groups of stakeholders.

• Guide clients through Noggin solutions while capturing any customization requests.

• Support customers in implementing best-practice template work package solutions.

• Design solutions and establish system configuration strategies for functional requirements.

• Develop solution change registers and documentation for custom solution designs.

• Document and delegate configuration tasks to Configuration Analysts.

• Configure all system components to build complete sites and execute full system builds.

• Perform functional testing using pre-defined test cases and scripts.

• Prepare test plans, test cases, and test scripts as needed.

• Assist customers in resolving defects.

• Provide thorough product demonstrations and training sessions for customers.

• Offer advice on configuration design and conduct configuration assessments.

• Create user guides and training materials for customers.

• Adhere to Noggin project methodologies and guide Configuration Analysts on their project tasks.

• Maintain extensive knowledge of product and solution offerings.

• Analyze requirements from customers, potential customers, and partners to develop effective solutions.

• Configure customer solutions and manage the work of Configuration Analysts.

• Present and demonstrate Noggin products to buyers, customers, and partners.

• Serve as a product expert during meetings with customers and partners.

• Assist with implementation scoping, work breakdown structures, and estimations.

• Act as the primary escalation point for troubleshooting post-project production issues.

• Mentor junior team members and support new hires.

• Conduct internal and peer reviews of the work performed by junior Implementation Consultant I team members.

• Create knowledge-base articles and share insights from configuration experiences.

• Log time accurately and achieve a billable utilization rate of 75%.

⛳️ Requirements

• A Bachelor’s degree in business, commerce, information technology, computer science, or equivalent qualifications or experience.

• At least 3 years of commercial experience in business or software analysis, SaaS, or other software implementations.

• Strong preference for experience with AI/machine learning technologies.

• Proven track record in requirements gathering and analysis.

• Experience in designing solutions for SaaS or other software implementations.

• Experience working within project teams in a software development environment.

• Familiarity with web-based software design and usability.

• Experience in product analysis for software products.

• Experience with risk, crisis, incident, or emergency management systems.

• Must be eligible and willing to obtain Security Clearance.

• Bachelor’s degree with over 3 years of experience in business-to-business software implementations.

• Candidates must reside in Australia.

• Willingness to travel less than 10% of the time.

🏝️ Benefits

• Referral Payment Plan: Yes

• Travel requirements under 10%

• Relocation provided: None

• Must be eligible and willing to obtain Security Clearance

• Equal Opportunity Employer

• Culture focused on people and community

• Opportunities for professional development through coaching junior team members and supporting new starters