Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategies for significant new customer opportunities ranging from $200K to $1M.

• Establish a solid foundation for enduring partnerships and promote the adoption of Engine's complete product suite during the initial months on the platform.

• Collaborate with Sales and Account Management from the moment a contract is signed until the first booking occurs.

• Communicate implementation challenges and patterns observed back to Product and Engineering teams.

• Lead a team of Implementation Managers through live deployment processes.

• Conduct reviews of workload and milestones.

• Mentor the team on the implementation process.

• Develop scalable processes to accommodate increasing customer volume.

• Act as the senior implementation representative for significant new customer opportunities.

• Facilitate important customer meetings and provide training sessions.

• Ensure that interactions with Engine surpass expectations by ensuring a seamless handoff to the assigned Account Manager.

⛳️ Requirements

• A minimum of 4 years of hands-on experience in implementation, customer success, account management, or technical program management within a B2B SaaS, travel, or fintech environment.

• At least 1 year of experience leading a team or formally mentoring individual contributors.

• Proven track record of managing customer onboarding and implementation processes from start to finish.

• Capability to convert customer requirements into customized rollout plans that enhance adoption across the entire product suite.

• Comfortable acting as the senior customer-facing representative on deals.

• Proficient in customer onboarding at scale, including configuration and rollout planning, mutual success plans, adoption metrics, and GTM transitions among Sales, Account Management, and support functions.

• Ability to maintain a high cadence of customer engagement, averaging around 15 customer meetings per week per team member.

• Strong problem-solving and consultative customer engagement skills.

• Capacity to excel in a dynamic environment where processes are still being developed.

• Bonus: Experience with corporate travel, expense, or spend management platforms is a plus.

🏝️ Benefits

• Competitive base salary aligned with role and experience.

• Equity participation for all employees.

• Opportunities for bonuses or commissions in certain roles.

• Hybrid-hub model offering fully remote or office-based options depending on the role.

• Comprehensive benefits package; full details available at engine.com/culture.