Implementation Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee a portfolio of 15–25 simultaneous implementation projects.

• Collect and evaluate business requirements for EDI integration initiatives.

• Convert client needs into technical specifications.

• Design and execute EDI data mappings and transformations.

• Diagnose and rectify EDI transmission and processing issues.

• Act as a professional representative for Self Bill Pro in external engagements.

• Collaborate with internal teams and external partners, including clients and carriers.

• Offer continuous support and maintenance for EDI integrations.

• Monitor and enhance EDI processes for improved efficiency and performance.

• Keep abreast of developments in EDI, API integration, and benefits administration trends and best practices.

• Convey complex technical concepts to non-technical stakeholders.

• Establish trusted relationships with client stakeholders, brokers, and carrier partners.

• Anticipate client needs to ensure a superior implementation experience.

• Provide dependable support throughout the project lifecycle.

• Deliver clear, timely, and specific updates on project status.

⛳️ Requirements

• Minimum of 5 years managing a portfolio of concurrent projects with both internal and external stakeholders.

• At least 5 years in a client-facing role, overseeing client relationships from start to finish.

• Proven capability to independently handle challenging client conversations and resolve escalated issues.

• 5+ years of experience in EDI and/or API implementation and support, ideally within the benefits administration sector.

• Strong customer service focus and proactive mindset in addressing and resolving client concerns.

• Knowledge of fixed-width file formats and preferably LDEx XML file format.

• Familiarity with benefit administration platforms such as ADP Workforce Now, Workday, or bswift and/or insurance carrier systems is advantageous.

• Experience with or keen interest in data mapping and transformation tools.

• Comfortable with or interested in analyzing and manipulating data using Microsoft Excel.

• Exceptional written and verbal communication, interpersonal, and problem-solving skills.

• Ability to juggle multiple tasks and projects simultaneously while meeting deadlines in a fast-paced environment.

• Strong analytical skills to identify issues and devise effective solutions.

• Proven history of cultivating strong, enduring client relationships.

• Strong track record of communicating clearly and confidently with clients regarding project timelines and status.

• Bachelor's Degree preferred.

• Must currently reside within the United States.

• Must not require employer sponsorship to obtain or maintain visa authorization to work in the United States.

🏝️ Benefits

• Fully remote position.

• Collaborative and driven team environment.

• Opportunity to engage with intelligent, scalable technology.

• Chance to contribute to the transformation of employee benefits processes.

• Opportunity to make a meaningful impact in the employee benefits landscape.