Senior Staff Outbound Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take complete ownership of a designated product initiative, encompassing value proposition, go-to-market strategy, and post-launch adoption.

• Develop and execute enablement materials for sales teams, solution consultants, and partners.

• Produce actionable customer adoption resources, including industry thought leadership and technical how-to documentation.

• Collaborate with DemoHub and Training teams on demo narratives and SNU courses.

• Oversee usage definitions and trend analysis to identify barriers to adoption and inform decision-making.

• Clearly convey product value and distinguishing features.

• Gather, comprehend, and advocate for customer feedback to shape the roadmap and strategic direction.

• Engage with customers on design partnerships, roadmap discussions, and escalation issues.

• Brief analysts and address inquiries to validate market fit and influence strategy.

• Connect customers with reference programs and storytelling opportunities.

• Act as the go-to-market liaison for the pod.

• Fulfill standard bill-of-material commitments.

• Coordinate go-to-market initiatives for new innovations alongside pricing and packaging teams.

• Support strategic sales initiatives and collaborate with Deal Desk, Renewal, and Subscription Compliance teams.

• Work in partnership with product management, design, engineering, marketing, sales, and customers.

⛳️ Requirements

• Ownership of initiatives throughout the entire product development lifecycle.

• Understanding of the HR domain.

• Profound product fluency.

• Practical experience applying AI to product, workflow, or customer experience challenges.

• Ability to articulate AI value, limitations, and adoption pathways to both technical and non-technical audiences.

• Clarity in go-to-market strategies, including positioning and articulating the customer journey.

• Cross-functional communication skills across design, engineering, sales, marketing, and customers.

• Over 12 years of experience in outbound product management, solution consulting, or product marketing within enterprise SaaS.

• Confidence in presenting to customer executives, analysts, and large groups.

• Familiarity with data, including defining usage metrics and translating trends into actionable recommendations.

• Previous experience as an HR practitioner (preferred).

• Hands-on experience with ServiceNow (preferred).

• ServiceNow product certifications, such as CIS-HR (preferred).

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away program.

• Family leave benefits.

• Options for flexible or remote work arrangements.