Senior Staff Inbound Product Manager – Conversational AI

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the roadmap, vision, and specifications for conversational AI functionalities

• Transform customer insights into product enhancements and prioritize the roadmap

• Direct product strategy aimed at achieving over $10B in revenue growth

• Articulate product priorities and foster consensus among stakeholders

• Act as a responsible leader across various organizational boundaries

• Collaborate with diverse teams to navigate projects through development and ensure the delivery of high-quality products

• Incorporate usability studies, research, and market intelligence into product specifications

• Translate complex challenges into clear requirements and propose solutions

• Craft multi-mode communications tailored for different audiences

• Advocate for initiatives across teams and exert influence both within and outside the team

• Develop PRDs, epics, stories, acceptance criteria, and success metrics

• Oversee AI functionalities, including disambiguation, clarification, processing and progress messages, document and multimodal experiences, slot filling, feedback intelligence, and fallback/error experiences

• Identify and prioritize feature deficiencies across AI orchestrators

• Collaborate with engineering and design to enhance the end-to-end customer experience

• Establish requirements for testing, telemetry, quality, and performance

• Assist strategic customers, pilots, go-lives, and manage product escalations

• Coordinate dependencies and provide guidance across multiple teams

⛳️ Requirements

• Proven experience in leveraging or critically assessing the integration of AI within work processes, decision-making, or problem-solving

• Over 12 years of experience in software or enterprise product management

• Excellent prioritization abilities and the discipline to concentrate on high-impact tasks

• Proficiency in defining and documenting product requirements and converting them into a product roadmap

• Strong curiosity regarding customer needs, with a history of building customer relationships and delivering customer-focused solutions

• Comprehensive understanding of conversational AI, generative AI, agentic systems, or similar technologies

• Background as an enterprise customer or in supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations

• Experience in designing evaluation datasets, conducting comparative AI assessments, and analyzing model-quality outcomes

• Knowledge of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration

• Familiarity with Figma, Miro, and product-planning tools

• Experience with enterprise AI products, including ServiceNow or comparable Virtual Agent, Search, or AI Agent solutions

🏝️ Benefits

• Flexible or remote work arrangements

• An accessible and inclusive application process

• Reasonable accommodations provided during the application process