Senior Specialist, Customer Enablement

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Act as the main Customer Enablement liaison for North American OEM accounts and their wider ecosystem.

• Take charge of customer satisfaction and revenue-support initiatives for established product lines and recurring income.

• Address intricate customer, product, supply, and service challenges by collaborating with internal teams and departments.

• Facilitate customer alignment meetings and synchronize build plans with customer objectives.

• Utilize Delivery Priority Codes in SAP to record customer prioritization requirements.

• Coordinate global priorities with designated Global CE OEM enablement partners.

• Create and manage forecasts for assigned North American OEM accounts and ecosystem demand.

• Foster global communication and consistency across customer locations, regions, and internal teams.

• Oversee consignment inventory programs and reduce stale inventory levels.

• Collaborate with Finance to address escalated accounts receivable issues.

• Manage product allocations to enhance customer satisfaction in line with CXI metrics.

• Engage in semi-annual business reviews with Key Account Managers.

• Enhance on-time shipments and operational efficiency through cross-functional cooperation.

• Distribute quality notifications and Product Change Notifications across designated accounts and ecosystem partners.

• Cultivate and sustain customer relationships to provide insights and influence strategic business choices.

• Contribute to ongoing improvement initiatives and organizational objectives.

⛳️ Requirements

• Bachelor's degree in business or a related field, or equivalent experience.

• 5–8 years of experience in sales or customer enablement.

• A minimum of 2 years in the semiconductor manufacturing sector.

• Experience in supporting semiconductor materials, specialty chemicals, contamination control, filtration, or advanced materials product lines is highly preferred.

• Proficient in Excel.

• SAP experience is highly preferred.

• Advanced understanding of semiconductor materials and chemical product applications.

• Strong analytical, forecasting, and business acumen abilities.

• Capacity to translate customer manufacturing needs into operational priorities.

• Ability to evaluate the effects of supply and quality events.

• Competence in leading complex customer interactions.

• Capability to influence cross-functional decisions and drive solutions.

• Must not require Entegris immigration sponsorship now or in the future.

🏝️ Benefits

• Eligibility for annual bonuses.

• Progressive paid time off policy.

• Generous 401(K) plan with an impressive employer match and no delayed vesting.

• Comprehensive health, dental, and vision insurance packages.

• Education assistance.

• A values-driven culture with colleagues who emphasize People, Accountability, Creativity, and Excellence.