Senior Specialist, Benefits

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the employee benefits inquiry and escalation queue from initial contact through to resolution.

• Ensure accurate enrollment and data flow between the HRIS and benefits providers.

• Proactively identify potential issues before they impact employees.

• Analyze benefits data, utilization statistics, inquiry trends, and costs to spot program gaps.

• Collaborate with the Benefits Lead and Director of Total Rewards to develop ideas and recommendations for benefits plans and future offerings.

• Maintain ongoing relationships with benefits vendors.

• Address vendor service issues and ensure a high-quality experience for employees.

• Streamline and automate benefits processes.

• Enhance self-service resources for employees.

• Utilize AI tools to expedite responses and data analysis.

⛳️ Requirements

• 3 to 5 years of experience in benefits administration or management.

• Experience with both Canadian and US benefits programs.

• Strong analytical abilities and comfort in working with benefits data, including utilization, costs, and trends.

• Excellent communication skills with the ability to clearly explain complex benefits inquiries.

• Experience in managing employee escalations and exceptions with sound judgment and discretion.

• Background in vendor management.

• Highly organized, capable of managing multiple projects and deadlines.

• Detail-oriented.

• Discreet and composed when dealing with sensitive employee situations.

• Curious and open to exploring new ideas and tools, including AI.

• Comfortable adapting to an evolving role.

• Legally eligible to work in Canada.

• Nice to have: experience administering benefits in Workday.

• Nice to have: exposure to designing benefits programs.

🏝️ Benefits

• Top-tier health benefits and life insurance.

• Long-term group savings plan with employer match through Wealthsimple for Business.

• 20 vacation days annually.

• 4 wellness days each year.

• Unlimited sick and mental health days per year (not applicable to certain roles).

• Work outside Canada for up to 90 days per year under the 90 days away program (not applicable to certain roles).

• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.

• Equity compensation for permanent employees.

• Flexible benefits programs.

• AI tools aiding parts of the hiring process.