Bilingual Benefits Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Employee Services Team by utilizing Workday, case management, knowledge base, and contact center technologies and processes.

• Deliver Tier 1 and Tier 2 support for Workday access/navigation, benefits, and general HR inquiries.

• Provide accurate and timely responses to both written and telephone inquiries.

• Investigate inquiries through the knowledge base and offer efficient, prompt responses.

• Forward inquiries to the Account Manager or Pod Manager when knowledge base resources or tools are inadequate.

• Deliver professional and timely service for internal audit requests.

• Engage in work intake reviews to streamline audit activities and reporting.

• Communicate audit-related matters to leadership promptly and efficiently.

• Take part in ongoing functional-area training.

• Foster partnerships within the department and the organization.

• Recognize and document opportunities for process improvements or automation.

• Achieve or surpass performance standards.

• Undertake additional responsibilities assigned by the Manager.

⛳️ Requirements

• A high school diploma is required.

• A minimum of 2 years of related experience and/or training is necessary.

• Familiarity with employee benefits, COBRA, and other federal/regulatory mandates.

• Proficient in PC skills, including Microsoft Office, Outlook, and HRIS.

• Strong communication abilities via telephone, email, and in-person interactions.

• Capacity to adapt and maintain a positive attitude.

• Capability to work both independently and collaboratively within a team.

• Exceptional interpersonal skills and professionalism.

• Punctuality and adherence to a designated schedule, with the flexibility to work extra hours as required.

• Ability to thrive in a fast-paced, demanding environment while managing sensitive and confidential matters.

• Strong analytical, research, follow-up, and multitasking abilities.

• A Bachelor's degree is preferred.

🏝️ Benefits

• A values-driven culture.

• Opportunities for upward mobility.

• Professional development opportunities available.

• Chances to learn and exchange ideas.

• Creative collaboration encouraged.

• Recognition and rewards for innovative thinking, fresh perspectives, creative collaboration, and hard work.