Senior Employee Relations Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary point of contact for leaders and colleagues through a centralized phone system, for up to 75% of the time.

• Identify and resolve issues and concerns in real-time effectively.

• Record relevant call details and the consultation provided during the intake process.

• Allocate cases to the appropriate team for resolution, including categorization and prioritization.

• Review and evaluate inquiries received via email, self-service portal, and Ethics Line reporting, generally 25% of the time.

• Utilize resources to achieve first-contact resolution while offering proactive support to colleagues.

• Aid in the interpretation and application of CVS Health policies and the Code of Conduct.

• Consult with leaders on matters related to colleague discipline and performance issues.

• Address colleague inquiries and escalate issues when necessary.

• Collaborate with Legal to retain and provide records as requested.

• Handle workforce-reduction inquiries and escalate concerns when appropriate.

• Provide cross-functional support to various business areas.

⛳️ Requirements

• Minimum of 2 years of experience in Employee Relations, Labor Relations, and/or HR Generalist roles (leadership experience may substitute).

• Capability to demonstrate empathy and foster trust among colleagues.

• Ability to engage with and effectively influence colleagues across all organizational levels.

• Competence in making sound, constructive business decisions while minimizing risk and adverse exposure.

• Highly organized with strong prioritization and time-management abilities.

• Exceptional oral and written communication skills.

• Strong interpersonal abilities, including conflict management, investigation, negotiation, and influencing skills.

• Aptitude for cross-functional collaboration.

• Knowledge of current state and federal employment/labor laws and regulations.

• High school diploma or GED is required.

• Bachelor’s degree is preferred.

• PHR/SPHR and/or CP/SCP (SHRM) certifications are preferred.

• Must be able to work scheduled hours from 10:30 AM to 7:00 PM EST.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program.