Senior Solutions Engineer – Post-Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a proactive and ongoing technical advisor to clients regarding server configurations, architectures, technical strategies, and best practices for scalable open source data science.

• Work collaboratively with sales and customer success teams to enable customers to maximize the value of their Posit environment.

• Expand customer outreach through webinars, presentations, workshops, documentation, automated solutions, and how-to guides.

• Oversee project-based implementation from onboarding to the delivery of specified outcomes.

• Represent the customer's perspective to Product Management and Product Engineering teams.

• Enhance team processes and workflows for improved efficiency.

• Shape product direction in collaboration with Product Management and engineering teams.

• Facilitate technical post-sales customer calls and lead discussions with clients.

• Clarify how Posit’s Pro Products are installed, configured, and utilized by Data Scientists.

• Assist IT and Admin customers in identifying appropriate product architectures and deployment strategies.

• Configure Posit’s Pro Products and engage in IT architecture discussions and post-sales calls.

• Aid customers in integrating Posit’s Pro Products into their existing data and technology ecosystems.

• Support clients in installing and maintaining products by reviewing and providing guidance on environmental configurations.

• Contribute to projects of increasing scale and complexity.

• Take on larger, more strategic customer engagements with a higher touch.

⛳️ Requirements

• Experience in customer-facing technical roles post-sales.

• Familiarity with server infrastructure and architecture concepts, including cloud services, Linux, Kubernetes, Docker, Slurm, authentication, and data source connectivity.

• A desire to learn about enterprise infrastructure, system administration, networking, virtualization, and integrations with data science tools and platforms.

• Understanding of data science workflows and use cases, including exploratory data analysis, modeling, reporting, and application development.

• Capability to discuss technical subjects with both internal and external audiences at varying levels.

• Ability to elucidate the installation and configuration of Posit’s Pro Products.

• Knowledge of enterprise infrastructure and product architecture.

• Capacity to advise IT and Admin teams on product architectures and deployment strategies.

• Strong empathy, curiosity, clear thinking, and a willingness to learn.

• No specific prior experience in data science or professional product roles is required; however, such experience may be beneficial.

• Posit indicates that strong candidates typically have prior experience in about half of the listed areas.

🏝️ Benefits

• Full coverage of medical, dental, and vision insurance premiums for employees and their families.

• Inclusion of fertility and gender-affirming healthcare in all plans.

• Supplemental mental health and wellness benefits provided through Ginger, available to teen family members as well.

• Gender-neutral paid parental leave for all new parents, including those who foster or adopt.

• 401k enrollment begins on the first day of employment.

• Significant annual 401k contribution match after six months of employment.

• Eligibility for an annual profit-sharing bonus.

• Fully remote team with optional access to a Boston office.

• $400 monthly reimbursement for coworking space rental.

• Lifestyle Savings Account with an initial deposit of $1800 and an additional quarterly stipend of $375 for professional development, wellness, financial health, charitable contributions, and remote work support.

• Minimum of four weeks of paid time off (PTO) annually.

• 15 paid holidays throughout the year.

• Emphasis on focused work time, reduced meetings, and asynchronous work practices.

• Opportunities for mentorship, career progression, and continuous learning.