Senior Solutions Engineer, Consumer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the product team to define, create, validate, and enhance shoppable service estimates, which include pricing, billing, and bundling strategies.

• Work closely with data and engineering teams to ensure that upstream data infrastructure facilitates precise estimates and meets consumer product requirements.

• Act as the primary technical and product authority for Sales and Customer Success, leading technical discovery sessions, scoping, and demonstrations.

• Assist customers through API integration, implementation, and product launch processes.

• Ensure that products align with customer needs, are thoroughly understood, and achieve high levels of adoption.

• Collect and prioritize technical feedback from customers, ensuring it informs product development.

⛳️ Requirements

• Over 7 years of experience in healthcare revenue cycle management, medical billing and coding, claims processing, care navigation, or digital health.

• Specialized knowledge in handling institutional and professional claims.

• Comprehensive understanding of commercial reimbursement and benefit design, and how these factors impact consumer out-of-pocket expenses for care.

• Strong SQL proficiency and experience with large, intricate healthcare datasets.

• Familiarity with APIs (REST, JSON) and knowledge of how customers integrate them into their products.

• Experience in a customer-facing technical position, such as solutions engineering, implementation, or management consulting.

• Product intuition with the capacity to handle complex research projects, yielding clear insights and recommendations.

• Excellent analytical, problem-solving, and mathematical abilities, complemented by innovative thinking.

• Outstanding written communication, organizational, and interpersonal skills, with the ability to collaborate across various functions and levels of seniority while fostering strong customer relationships.

• A commitment to delivering consistent, precise, high-quality work in a fast-paced environment.

• Valid authorization to work in the United States.

• Turquoise does not provide sponsorship for employment visas.

• Experience in building or supporting consumer-focused care navigation or digital health products is a plus.

🏝️ Benefits

• Competitive salary with equity options.

• Exceptional health care plan options (Medical, Dental & Vision), including FSA, DCFSA, & HSA choices.

• Company-sponsored disability and life insurance.

• Unlimited paid time off (PTO).

• 401(k) plan with a 4% matching contribution.

• Fully remote work environment with flexible working hours.

• $750 budget for work-from-home setup.

• Paid biannual in-person company summits.

• Quarterly stipend of $150 for co-working with colleagues.

• Monthly $100 health and wellness allowance.

• Generous paid family leave policy.

• Annual stipend of $1,200 for learning and development.