Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives to qualify opportunities, conduct demonstrations, prepare proofs of concept, respond to RFPs, and create design documentation, technical presentations, and enablement sessions.

• Spearhead technical and product sales while recommending optimal best-practice solutions.

• Assist customers in utilizing Twilio APIs effectively.

• Perform technical discovery to identify and understand customer challenges.

• Innovate and present solutions that address business challenges through design and demonstration.

• Construct and showcase interactive, intricate product demonstrations tailored for customers.

• Develop trusted-advisor relationships with both technical and non-technical stakeholders.

• Manage low- to mid-complexity opportunities independently.

• Identify and tackle customer and organizational challenges.

• Lead small- to medium-sized technical projects with minimal supervision.

• Engage with the Solutions Engineering community by sharing knowledge, creating demonstration materials, and developing reusable presentations.

⛳️ Requirements

• Minimum of 5 years in pre-sales for complex, technical products or over 6 years of professional experience in supporting technical products along with customer-facing roles, particularly in delivery or consulting.

• Outstanding communication and presentation abilities.

• Capability to build audience confidence and articulate complex subjects to various audience levels.

• Proficient in understanding customers’ communication needs and directing them towards technical solutions.

• Prior software development experience or familiarity in one or more relevant domains.

• Bachelor’s or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent practical experience.

• Anticipated travel of approximately 10%.

• Must reside outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Comprehensive parental and wellness leave.

• Health care coverage.

• Retirement savings program.

• Eligibility for equity plan.

• Participation in corporate bonus plan.

• Health care insurance.

• 401(k) retirement plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Commission eligibility.

• Support for volunteering and donations.