Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives to qualify opportunities, conduct demonstrations, manage Proof-of-Concepts, prepare RFPs, create design documentation, deliver technical presentations, and facilitate enablement sessions.

• Spearhead technical and product sales while recommending best-practice solutions.

• Advise customers on the effective use of Twilio APIs.

• Perform technical discovery to identify and understand customer pain points.

• Conceptualize, showcase, and present innovative solutions to address business challenges.

• Create and deliver engaging, complex product demonstrations tailored for customers.

• Establish strong relationships with both technical and non-technical stakeholders.

• Independently manage low- to mid-complexity opportunities.

• Recognize and resolve customer and organizational issues.

• Lead small to medium-sized technical projects with minimal oversight.

• Contribute to the Solutions Engineering community by sharing knowledge, providing demonstration materials, and creating reusable presentations.

• Travel around 10% for in-person relationship building with customers and team members.

⛳️ Requirements

• A minimum of 5 years in pre-sales experience selling complex technical products, or over 6 years of professional experience supporting technical products with customer-facing responsibilities, especially in delivery or consulting.

• Exceptional communication and presentation abilities.

• Proven capability to instill confidence in an audience.

• Proficient in conveying complex topics to diverse audience levels.

• Skilled in understanding customers’ communication needs and guiding them toward technical solutions.

• Prior experience in software development or familiarity with one or more relevant technical domains.

• Bachelor’s and/or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent hands-on experience.

• Knowledge of cloud platforms and cloud application architecture is preferred.

• Previous experience in Telecom, SIP, Contact Center, or Security is advantageous.

• Familiarity with sales methodologies is preferred.

• This role is not available for candidates in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington.

🏝️ Benefits

• Competitive salary.

• Generous vacation policy.

• Extensive parental and wellness leave.

• Comprehensive healthcare coverage.

• Retirement savings program.

• Eligibility for equity plan participation.

• Opportunity to participate in corporate bonus plans.

• Health care insurance.

• 401(k) retirement plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Eligibility for commissions.

• Support for volunteering and donations.