Senior Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with Account Executives on pre-sales initiatives such as opportunity assessment, demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and enablement sessions.

• Drive the technical and product sales processes.

• Suggest optimal solutions and assist customers in utilizing Twilio APIs.

• Identify customer technical challenges through discovery sessions.

• Conceptualize, demonstrate, and showcase innovative solutions.

• Create and deliver interactive, complex, and compelling demonstrations of Twilio Communications Products.

• Forge trusted-advisor relationships with both technical and non-technical stakeholders.

• Recognize and address customer and organizational issues.

• Contribute to the Solutions Engineering community by sharing knowledge, creating demonstration materials, and developing reusable presentations.

⛳️ Requirements

• A minimum of 5 years in pre-sales roles selling intricate technical products, or at least 3 years of professional experience in supporting technical products combined with customer-facing experience, especially in delivery or consulting.

• Outstanding communication and presentation abilities.

• Capability to earn the confidence of the audience.

• Proficiency in conveying complex subjects to varied audience levels.

• Aptitude for understanding customers' communication needs and directing them towards technical solutions.

• Prior software development experience or knowledge of backend technologies such as Java, C#, Node.js, Python, or PHP.

• Familiarity with web development, including JavaScript, HTML/CSS, or frontend frameworks like React, Vue.js, or Angular.

• Experience in building with REST APIs.

• Bachelor’s and/or Master’s degree in a technical field such as Engineering, Mathematics, or Computer Science, or equivalent practical experience.

• Knowledge of cloud platforms and cloud application architecture is preferred.

• Prior experience in Telecom, SIP, Contact Center, or Security is advantageous.

• Familiarity with sales methodologies is preferred.

• Ability to work remotely while residing in the United Kingdom.

• Willingness to travel approximately 10% of the time.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental leave.

• Considerable wellness leave.

• Healthcare coverage.

• Retirement savings program.

• Support for employee volunteering and donation initiatives.

• Remote-first work environment.

• Opportunities for team gatherings, functional off-sites, and customer meetings.

• A company culture focused on global inclusion and connection.