Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, assess, and secure new business opportunities within designated customer and partner accounts.

• Collaborate with clients, partners, and Account Managers to provide business value.

• Conduct technical discovery sessions to comprehend customer needs, challenges, and infrastructure.

• Lead or engage in product demonstrations and proof-of-concept initiatives.

• Convert customer requirements into implementable technical solutions or configurations.

• Evaluate customer environments and recommend the most suitable products or services.

• Develop technical documentation, architecture diagrams, and integration manuals.

• Present technical information showcasing business value.

• Create tailored solutions involving product configuration, integration strategies, and API utilization.

• Collaborate with product and engineering teams to confirm feasibility or address unique requirements.

• Generate technical proposals and plans for proof-of-concept projects.

• Assist with RFP/RFI responses, technical inquiries, bids, and tenders.

• Work alongside Account Executives and Customer Success Managers to align technical value with client objectives.

• Communicate with Product Managers to relay customer feedback and advocate for feature improvements.

• Serve as a trusted technical advisor and primary contact for clients.

• Provide comprehensive technical and business value guidance throughout the sales process.

• Engage in cutting-edge areas such as post-quantum cryptography, IoT security, zero trust architecture, digital identity, and automation.

⛳️ Requirements

• Bachelor’s degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical discipline.

• Over 5 years of experience as a Solutions Engineer or technical sales representative, or relevant experience as a product manager, engineer, tech support agent, or administrator of enterprise-grade or IT/IS software.

• General understanding or background in IT and/or IS, including server administration, server OS configuration, TCP/IP networking, LAN/WAN technologies, network design, PKI, firewall management, IDS/IPS, vulnerability management, and network scanning tools.

• Familiarity with cryptographic principles, digital certificates, and PKI concepts.

• Knowledge of cloud platforms such as AWS, Azure, Google Cloud, Oracle Cloud, and Kubernetes.

• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.

• Practical experience with Bash, PowerShell, Python, or similar scripting and automation languages.

• Familiarity with DevOps and infrastructure automation tools like Terraform, Ansible, Puppet, or Chef.

• Self-driven with the ability to independently align strategically with sales colleagues.

• Technical, organized, and analytical, with the capability to overcome sales challenges through innovative thinking.

• Eagerness for continuous learning and implementing innovative solutions to complex problems.

• Strong situational awareness and business insight.

• Basic project management skills.

• Excellent written, verbal, interpersonal, and presentation skills.

• Proficiency in English.

• Expected travel of approximately 20–25%.

🏝️ Benefits

• Competitive salary and comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching (401(k) or RRSP).

• Generous paid time off, including holidays and vacation days.

• Paid parental leave and family support benefits.

• Life and disability insurance coverage.

• Flexible spending and health savings accounts (where applicable).

• Health and wellness support, including gym reimbursements and wellness initiatives.

• Employee Assistance Program offering 24/7 confidential support for employees and their families.

• Educational assistance and opportunities for professional development.

• Access to LinkedIn Learning and continuous learning resources.

• Employee referral bonus program and additional company perks and discounts.

• Internal rewards and recognition platform (Motivosity) to celebrate project successes, milestone achievements, and exceptional contributions.

• Business travel insurance and global employee support programs.