Senior Customer Solutions Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop solutions tailored to the underwriting, pricing, and portfolio management practices of carriers and MGAs.

• Create customer-specific demonstrations and business cases that illustrate the impact on loss ratios, operational efficiency, and time savings.

• Take charge of implementations from the moment a proposal is signed until the go-live stage.

• Oversee customer adoption post-launch and pinpoint issues as well as opportunities for expansion.

• Supply product teams with insights from customer feedback, identify gaps, propose use cases, and assess business impact.

• Establish the processes for solution development, launch, and achieving time-to-value from the ground up.

• Report directly to the Head of Revenue.

⛳️ Requirements

• 7-10 years of experience in solutions, implementation, or product roles.

• Extensive knowledge of P&C insurance workflows, acquired through experience at a carrier, MGA, or a vendor serving these entities.

• Proven history of guiding enterprise customers from the signing of a contract to the go-live phase of a software or data product.

• Practical experience in configuring SaaS platforms or data products.

• Willingness to travel as necessary (approximately 25%).

• Must possess legal authorization to work in the United States.

• Must not require sponsorship for employment visa status to work in the United States.

🏝️ Benefits

• Competitive base salary regardless of work location.

• Cash bonuses based on company performance.

• Most health, dental, and vision insurance costs covered for you and your dependents by the employer.

• Flexible Paid Time Off (PTO) policy.

• Group Life Insurance at twice your base salary, fully paid by the company.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options to optimize your healthcare expenses.