Senior Solutions Consultant

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Facilitate technical discovery and scoping discussions with pharmaceutical manufacturing partners.

• Manage the technical relationship during the initiation phase of each engagement cycle.

• Engage in discussions regarding architecture, integration strategies, and project feasibility.

• Transform open-ended partner inquiries into solution designs tailored to the Gifthealth platform.

• Consider system dependencies, data flows, and technical limitations.

• Provide guidance to partners on feasibility, constraints, and trade-offs.

• Create and present demos, walkthroughs, and lightweight prototypes.

• Deliver finalized solution designs to the Product team, including context, rationale, and partner feedback.

• Identify platform opportunities from partner interactions and communicate insights to Product and commercial leadership.

• Utilize AI tools to develop repeatable assets, templates, and standards.

• Collaborate with Engineering, Implementation, Client Success, and Commercial teams.

• Support the development of realistic, implementable solutions aligned with partner retention and growth objectives.

• Report directly to the Director of Product.

⛳️ Requirements

• Bachelor's degree in computer science, engineering, information systems, or a related discipline, or equivalent practical experience.

• 5 to 7 years of experience in solutions consulting, solutions architecture, sales engineering, or technical pre-sales for software or service offerings.

• Extensive direct client-facing experience in leading technical discovery, scoping, and solution discussions.

• Proficiency in APIs, integrations, data flows, and system architecture.

• Proven track record of measurable outcomes, such as supported deals, adoption rates, retention, or expansion.

• Strong comprehension of software architecture and technology stacks.

• Capability to convert ambiguous client discussions into actionable solution directions.

• Proven ability to maintain technical relationships with complex external partners.

• Exceptional written, verbal, and interpersonal communication skills.

• Skill in articulating technical concepts to both technical and non-technical audiences.

• Proficiency in using AI tools to expedite solution design, create demos and prototypes, and establish team standards.

• Collaborative problem-solving abilities and diplomatic skills.

• Understanding of client retention strategies and business growth principles.

• Familiarity with pharmaceutical manufacturer hub services, patient support programs, specialty access programs, and digital or specialty pharmacy workflows.

• Ability to build lightweight prototypes or mockups.

• Willingness to work on a computer for extended periods.

• Capacity to lead client-facing discovery and scoping meetings.

• Full-time availability during regular business hours, with flexibility to accommodate partner meeting schedules.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work schedules.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.