Senior Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and assist in defining the technical requirements and use cases of potential customers

• Align the technical and business value propositions of Immersive Labs with customer needs

• Collaborate with Enterprise Sales to conduct Proof of Values (POVs) with both new and existing customers to secure technical success

• Develop relationships with key clients to drive positive business outcomes

• Act as a consistent value advocate from the pre-sale phase through to post-sale

• Serve as a security advisor throughout the technical sales process

• Create cyber skills programs, facilitate crisis simulations, and assess organizational risk

• Partner with clients to fulfill business goals, cybersecurity initiatives, and expected outcomes

• Develop strategies and roadmaps for building cyber workforce resilience

• Conduct regular Executive Business Reviews

• Suggest enhancements to current cybersecurity programs and propose new initiatives

• Promote adoption and maximize the value derived from the Immersive One Platform

• Keep abreast of emerging threats, trends, and technologies

• Work with product, content, and engineering teams as the customer advocate

• Assist clients in operationalizing and sustainably integrating Immersive One into their cybersecurity strategies

• Utilize platform metrics, custom reports, and insights to showcase value

• Serve as an escalation point and primary contact between sales, product leadership, and client accounts

• Support the Customer Success Manager with Executive Business Reviews and high-level reports

• Identify opportunities for long-term account health and expansion

⛳️ Requirements

• Minimum of 5 years of experience in an information security practitioner or solution consulting role, including pre-sales experience

• Customer Success experience is highly preferred

• Significant experience in client-facing roles

• Experience presenting to C-level executives and technical stakeholders

• Solid understanding of IT fundamentals, including computer hardware/software, databases, networking, security, and software development

• Comprehensive knowledge of information security concepts, domains, compliance, and standards

• Ability to communicate value and discuss technical concepts in a clear, jargon-free manner

• Practical experience with Windows and Linux operating systems

• Familiarity with security tools such as IDS, firewalls, anti-malware, and SIEM

• Experience with public cloud environments

• Proven ability to lead technical presentations for both technical and non-technical audiences

• Industry certifications like CISSP are desirable but not mandatory

🏝️ Benefits

• Share options

• Recognition for outstanding work and adherence to company values

• Health, dental, and disability insurance

• Fully paid sick leave

• Support for mental health

• 401K matching of up to 5%, effective immediately

• 33 holiday days

• Two days dedicated to volunteering

• 12 weeks of enhanced parental leave

• Day off for birthdays

• Flexible and remote working options

• Opportunities for career and learning development through the platform

• Learn Anything fund

• Monthly social events and sports clubs