Senior Solution Delivery Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Oversee the regional Pre-Sales, Customer Onboarding, and Technical Account Management teams throughout APAC.

• Leverage technical knowledge, customer leadership, and team management to guarantee the successful adoption, implementation, and expansion of Trustonic solutions.

• Collaborate with Sales, Product, Engineering, and Delivery teams to define regional strategy and manage intricate customer engagements.

• Enhance operational processes and ensure a uniform, high-quality customer experience.

• Act as a trusted technical advisor on the Trustonic Platform, device locking, OEM integration, and secure technologies.

• Guide, mentor, and develop regional teams.

• Establish and monitor team objectives in alignment with customer success and business targets.

• Foster a high-performance culture through one-on-one meetings, feedback, coaching, and development opportunities.

• Create scalable operating models, playbooks, and best practices across Pre-Sales, Delivery, and TAM.

• Identify and eliminate operational hindrances.

• Track customer health, adoption, KPIs, and account risks, providing reports to the VP of Global Solutions Delivery.

• Discover and develop tools to enhance internal processes and customer engagement.

• Direct technical involvement for strategic and complex opportunities in partnership with Sales leadership.

• Own regional qualification criteria and prioritize Pre-Sales engagements.

• Tailor global strategies to the APAC market in collaboration with Product, Marketing, and the Pre-Sales Centre of Excellence.

• Lead technical discovery processes with strategic clients.

• Represent Trustonic at industry conferences, technical forums, and customer events.

• Utilize customer and market insights to identify competitive threats, technical challenges, and roadmap opportunities.

• Advise clients on Trustonic services and solutions.

• Assist in complex customer onboarding and implementation programs.

• Cultivate relationships with strategic customers to understand their technology strategies and business goals.

• Oversee customer engagement from Pre-Sales and onboarding through to adoption, growth, and technical support.

• Manage and coordinate technical escalations with Commercial, Product, Engineering, and Delivery teams.

• Keep the regional team informed on Telecoms Platform product updates, best practices, and training initiatives.

• Decrease time-to-revenue by refining qualification, handovers, onboarding, and delivery processes.

• Travel approximately 25–40% for customer meetings, trade shows, and company events globally.

⛳️ Requirements

• Proven experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management, or similar technical customer-facing teams.

• Strong track record in managing and developing technical teams.

• Demonstrated experience working with strategic enterprise customers and managing complex customer relationships.

• Experience planning and executing multiple complex customer rollouts, often with limited resources.

• Familiarity with a SaaS and/or System Integration environment.

• Extensive experience with API integrations and delivering technical solutions.

• Background in secure systems and technologies, preferably including device locking.

• Knowledge of OEM integration, software update management, and device security.

• Experience within the smartphone, telecom, or broader mobile ecosystem is highly desirable.

• Strong technical and commercial understanding of customer solution delivery.

• Excellent stakeholder management and communication skills, with the ability to simplify complex technical concepts.

• Proficient in influencing, negotiating, and mediating.

• Capability to motivate and drive progress across teams without direct authority.

• Strong problem-solving abilities and a practical, innovative approach.

• Exceptional organizational and time-management skills, adept at managing multiple priorities.

• Familiarity with project management tools like Wrike and customer platforms such as Zendesk would be advantageous.

• Understanding of AI and Agentic AI and their potential applications in technical/customer environments.

• Fluency in English, both written and spoken.

• Experience working in APAC markets, particularly India, Pakistan, Malaysia, Philippines, or Indonesia is a plus.

• Background in the telecoms industry or smartphone ecosystem is beneficial.

• Experience with device locking technologies and OEM environments is advantageous.

• Undergraduate degree or equivalent level of skill, experience, and knowledge in Computer Science and Information Technology.

🏝️ Benefits

• Competitive compensation package.

• Bonus scheme to participate in our success.

• Private medical insurance from day one.

• Remote working arrangements to suit your lifestyle.

• An open holiday policy with no upper limit—take the time you need, when you need it.

• Support for volunteering and causes that are important to you.

• Opportunities for professional development and career advancement.

• Exposure to and collaboration with global teams.

• Commitment to diversity, equity, and inclusion.

• A collaborative environment where your contributions are valued and your wellbeing is prioritized.

• Opportunity to work on technology that fosters global economic inclusion and positively impacts people's lives.