Manager, MEPA Region

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a portfolio of 10–12 chapters as the primary point of contact for staff relationships.

• Act as the key liaison to Area Directors, Chapter Staff, and Chapter Presidents.

• Arrange and participate in at least one monthly meeting with Area Directors, Chapter Staff, and Presidents.

• Address operational and member-related challenges, escalating risks or concerns when necessary.

• Foster robust and sustainable chapters by upholding EO standards and identifying potential risks.

• Promote growth and retention strategies while collaborating on growth forecasting, incentives, and dashboards.

• Serve as a communication link between chapters and the EO Renewal Team, assisting with payment processes, troubleshooting, and quarterly follow-ups.

• Act as a regional product ambassador with extensive product knowledge.

• Support chapter strategic planning and alignment with both regional and global priorities.

• Advocate for, support, and attend Strategy Summits within assigned chapters.

• Collaborate with facilitators to ensure clear outcomes from summits.

• Ensure summit participants complete the required Chapter Officer Training.

• Manage key regional events such as Presidents Meetings, Chapter Staff Events, Leadership Summits, and other regional gatherings.

• Assist with the Global Leadership Conference, Regional Leadership Academies, and alignment meetings.

• Promote cross-chapter and cross-regional engagement, representing the region at major events.

• Support the Regional Director in developing a leadership pipeline and engagement strategy.

• Encourage leadership opportunities, drive awareness and submissions, and assist with interview coordination.

• Attend and participate in Multi-Functional Director and Expert interviews.

• Maintain collaboration with stakeholders involved in interview and ratification processes.

• Act as a staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts.

• Aid Directors in preparing for Regional Council meetings.

• Provide regional insights for long-term three-year regional strategic planning.

• Capture, analyze, and generate data-driven insights utilizing EO systems and tools.

• Monitor chapter status, leadership transitions, and health and growth indicators for forecasting.

• Maintain dashboards related to funding and incentive programs.

• Collaborate across regions and portfolios to support chapters and share best practices.

⛳️ Requirements

• Bachelor’s degree or an equivalent mix of education and relevant professional experience.

• A minimum of 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related field.

• Experience in a membership-based, nonprofit, association, or global organization is highly preferred.

• Familiarity with working across multiple regions, cultures, or languages is a plus.

• Proficiency in English is mandatory; additional language requirements may differ by region.

• Willingness to travel regionally and globally (35%), including periods with increased seasonal travel demands.

• Capability to manage and support a chapter portfolio as the primary staff relationship owner.

• Excellent relationship-building and stakeholder management skills.

• Good judgment in recognizing risks and escalating them appropriately.

• Ability to uphold standards while maintaining trusted advisory relationships.

• Strong communication, organizational, relationship-building, and cross-functional collaboration skills.

• Proven track record as a project manager for regional events.

• Ability to capture, analyze, and interpret data using various systems and tools.

• Highly collaborative, adaptable, relationship-focused, and growth-oriented.

• Comfortable balancing structure, ambiguity, and innovation.

• Strategic thinker with a robust sense of ownership, accountability, and service orientation.

• Capable of managing multiple priorities in a fast-paced, globally distributed setting.

• High emotional intelligence.

• Proficient in effective written and verbal communication.

• Capacity to participate in both virtual and in-person meetings.

• Ability to lift/move up to 30 pounds, as necessary.

🏝️ Benefits

• Competitive total rewards package.

• Flexible work environment.

• Generous professional development resources.

• Access to the world’s leading experts in entrepreneurship.

• Accommodations during the recruitment process and employment as mandated by applicable law.