Manager – US West Region

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a portfolio of 10–12 chapters, serving as the primary staff relationship manager.

• Act as the main point of contact for Area Directors, Chapter Staff, and Chapter Presidents.

• Organize and participate in at least one monthly meeting with Area Directors, Chapter Staff, and Presidents.

• Address operational and member-related challenges, escalating risks or concerns as necessary.

• Foster healthy and sustainable chapters by upholding EO standards and identifying potential risks.

• Promote growth and retention strategies while collaborating on growth forecasting, incentives, and dashboards.

• Serve as a liaison between chapters and the EO Renewal Team to assist with payment processes, troubleshooting, and quarterly follow-ups.

• Function as a regional product ambassador with extensive product knowledge.

• Assist in chapter strategic planning to ensure alignment with regional and global priorities.

• Promote, support, and attend Annual, Mid-Year, and Long-Term Planning Strategy Summits.

• Collaborate with facilitators to ensure clear outcomes from summits.

• Ensure summit participants complete mandatory Chapter Officer Training.

• Act as Project Manager for Presidents Meetings, Chapter Staff Events, Leadership Summits, and other regional gatherings.

• Support the Global Leadership Conference, Regional Leadership Academies, and alignment meetings.

• Encourage engagement across chapters and regions, representing the region at key events.

• Consult with and assist the Regional Director in developing a leadership pipeline and engagement strategy.

• Promote and communicate Path of Leadership opportunities, driving awareness and submissions while supporting interview coordination.

• Participate in Multi-Functional Director and Expert interviews.

• Maintain collaboration with stakeholders involved in interview and ratification processes.

• Serve as the staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts.

• Assist Directors in preparation for Regional Council meetings.

• Contribute regional insights and expertise to three-year regional strategic planning.

• Capture, analyze, and generate data-driven insights using EO systems and tools.

• Monitor chapter status, leadership transitions, and health and growth indicators for forecasting purposes.

• Maintain dashboards related to funding and incentive programs.

• Collaborate across regions and portfolios to support chapters and share best practices.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.

• A minimum of 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related field.

• Experience in a membership-based, nonprofit, association, or global organization is highly preferred.

• Familiarity with working across diverse regions, cultures, or languages is advantageous.

• Proficiency in English is required.

• Willingness to travel regionally and globally (35%), including periods with increased seasonal travel demands.

• Capability to manage and support a chapter portfolio as the primary staff relationship manager.

• Strong skills in relationship-building and stakeholder management.

• Good judgment in identifying risks and escalating issues appropriately.

• Ability to uphold standards while fostering trusted advisory relationships.

• Excellent communication, organizational, relationship-building, and cross-functional collaboration skills.

• Proven experience acting as project manager for regional events.

• Proficient in capturing, analyzing, and interpreting data using relevant systems and tools.

• Highly collaborative, adaptable, relationship-oriented, and focused on growth.

• Comfortable managing structure, ambiguity, and innovation.

• Strategic thinker with a strong sense of ownership, accountability, and a service-oriented mindset.

• Capable of managing multiple priorities in a fast-paced, globally distributed environment.

• High emotional intelligence.

• Proficient in using a computer, telephone, and video-conferencing platforms.

• Able to participate in virtual and in-person meetings.

• Willingness to travel up to 40%.

• Availability for occasional early morning or evening meetings across different time zones.

• Ability to lift or move up to 10 pounds, as necessary.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life and disability coverage.

• Retirement benefits with immediate vesting.

• Paid sick leave.

• Paid time off and vacation.

• Paid holidays.

• Parental leave, if applicable.

• Home office benefits, as applicable.

• Wellness benefits, as applicable.

• Professional development benefits, as applicable.

• Flexible work environment.

• Generous resources for professional development.