Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of up to 14 chapters as the primary staff relationship manager.

• Act as the primary point of contact for Area Directors, Chapter Staff, and Chapter Presidents.

• Coordinate and participate in at least one monthly meeting with Area Directors, Chapter Staff, and Presidents.

• Address operational and member-related challenges while escalating risks or concerns as needed.

• Foster healthy, sustainable chapters by upholding EO standards and identifying potential risks.

• Promote strategies for growth and retention, working together on growth forecasting, incentives, and dashboards.

• Serve as a liaison between chapters and the EO Renewal Team regarding payment processes, troubleshooting issues, and quarterly follow-ups.

• Represent regional products with extensive product knowledge.

• Assist in chapter strategic planning to ensure alignment with regional and global priorities.

• Promote, support, and participate in Strategy Summits within designated chapters.

• Collaborate with facilitators to achieve clear outcomes from summits.

• Ensure summit participants complete the necessary Chapter Officer Training.

• Manage key regional events, including Presidents Meetings, Chapter Staff Events, Leadership Summits, and other regional activities.

• Support the Global Leadership Conference, Regional Leadership Academies, and alignment meetings.

• Encourage engagement across chapters and regions, representing the region at significant events.

• Assist the Regional Director in developing a leadership pipeline and engagement strategy.

• Advocate for leadership opportunities, enhancing awareness and submissions, and facilitating interview coordination.

• Participate in Multi-Functional Director and Expert interviews.

• Maintain collaboration with stakeholders involved in the interview and ratification processes.

• Serve as the staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts.

• Support Directors in their preparation for Regional Council meetings.

• Contribute regional insights and expertise to the three-year regional strategic planning process.

• Gather, analyze, and produce data-driven insights utilizing EO systems and tools.

• Monitor chapter status, leadership transitions, and health and growth indicators for forecasting purposes.

• Maintain dashboards related to funding and incentive programs.

• Collaborate across regions and portfolios to assist chapters and share best practices.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and relevant professional experience.

• At least 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a similar role.

• Preferred experience in a membership-based, nonprofit, association, or global organization.

• Experience working across diverse regions, cultures, or languages is advantageous.

• Fluency in English is mandatory; other language requirements may differ by region.

• Willingness to travel regionally and globally (35%), including periods with increased seasonal travel demands.

• Capability to manage and support a chapter portfolio as the primary staff relationship owner.

• Excellent relationship-building and stakeholder management abilities.

• Strong judgment in identifying risks and escalating them appropriately.

• Ability to uphold standards while nurturing trusted advisory relationships.

• Outstanding communication, organizational, relationship-building, and cross-functional collaboration skills.

• Proven track record as a project manager for regional events.

• Competence in capturing, analyzing, and interpreting data using various systems and tools.

• Highly collaborative, adaptable, and relationship-focused with a growth-oriented approach.

• Comfortable navigating structure, ambiguity, and innovation.

• Strategic thinker with a strong sense of ownership, accountability, and a service-oriented mindset.

• Ability to manage multiple priorities in a fast-paced, globally distributed environment.

• High emotional intelligence.

• Effective written and verbal communication skills.

• Regular use of computers, telephones, and video-conference platforms.

• Occasional early morning or evening meetings across time zones.

• Ability to lift or move up to 30 pounds, as applicable.

🏝️ Benefits

• Competitive total rewards package.

• Flexible work environment.

• Generous resources for professional development.

• Access to top experts in entrepreneurship worldwide.

• Accommodations during the recruitment process and employment as mandated by applicable law.