Senior Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead enterprise clients through intricate migrations from outdated identity and directory systems to JumpCloud’s Open Directory Platform.

• Serve as a technical consultant to assist organizations in modernizing their identity management, streamlining tools, and creating secure access frameworks.

• Develop and maintain subject matter expertise in enterprise IAM, complex Microsoft ecosystems, and contemporary device management.

• Conduct discovery sessions and technical workshops for Professional Services projects and engagements.

• Outline migration milestones and technical roadmaps while addressing architectural scope gaps.

• Carry out hands-on technical deployments and directory transitions, including migrations from Active Directory, Okta, and Google Workspace.

• Oversee high-complexity enterprise customer interactions in collaboration with Customer Success teams.

• Produce technical documentation, guides, foster cross-departmental collaboration, contribute to go-to-market strategies, and engage in strategic technical discussions.

• Revise internal processes and knowledge while mentoring newer team members.

• Promote platform adoption, improve time-to-value, enhance enterprise retention, and ensure customer satisfaction.

⛳️ Requirements

• Expertise in enterprise identity architecture design and technical discovery for large-scale customer environments.

• Proven success in executing comprehensive directory migrations and integrations that enable automated JML functions.

• In-depth implementation knowledge of SAML 2.0, OIDC, SCIM, JIT, and RADIUS.

• Experience in multi-OS device management and policy deployment across Windows, macOS, Linux, iOS, and Android.

• Advanced knowledge of Active Directory, Entra ID, Azure AD Connect, Intune, Microsoft 365, and AVD.

• Understanding of identity governance, zero-trust security frameworks, SSH, SMB/Samba, and Kerberos.

• Familiarity with Professional Services delivery methodologies, customer engagement governance, and adoption tracking.

• Knowledge of JumpCloud Admin Console or similar cloud identity and directory platforms.

• Experience with Microsoft Active Directory, Okta, Entra ID, and Google Workspace.

• Proficiency with Microsoft Intune, Apple MDM (ABM/ASM), Jamf, and related device-management solutions.

• Awareness of Claude, Gemini, ChatGPT, and MCPs.

• Scripting skills and automation experience with PowerShell, Bash, and REST APIs.

• Ability to effectively communicate complex architectural ideas to both technical administrators and executive stakeholders.

• Strong structured analytical problem-solving skills and rigorous time management across multiple customer engagements.

• Active collaboration with Customer Success, Engineering, Sales, Support, and Product teams.

• Proficient in spoken and written English.

• Must reside in one of the 50 U.S. States.

🏝️ Benefits

• Multiple medical plan options, including a high deductible HSA plan with employer contributions.

• Two dental coverage choices.

• Vision insurance available.

• Flexible spending account (FSA).

• Employee assistance program (EAP).

• Short-term and long-term disability insurance.

• Life insurance coverage.

• 401(k) savings plan with matching contributions.

• Flexible paid time off policy.

• Remote work opportunities within the United States.

• Chance to work at JumpCloud offices in the Denver/Boulder area.

• Opportunities for professional growth and knowledge sharing.