Senior Software Engineer, Site Reliability

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in defining the organizational culture and establishing systems that maintain the reliability of regulated, cloud-based production environments.

• Design, implement, and manage observability, reliability, and incident management systems across clinical laboratory systems and regulated commercial workloads.

• Collaborate with engineering teams to establish service-level indicators, objectives, and error budgets.

• Create runbooks and operational playbooks.

• Develop monitoring solutions and automation to ensure systems are both reliable and compliant.

• Contribute to system code, infrastructure deployments, and automation processes.

• Define and execute production observability practices, including metrics, traces, dashboards, logs, and alerts.

• Develop and maintain incident response playbooks and escalation procedures.

• Engage in production on-call rotations and advocate for automation and self-healing systems.

• Support FDA-compliant production deployment and change-management processes.

• Automate operational tasks to minimize manual intervention.

• Manage and deploy team-owned infrastructure and subsystems utilizing Infrastructure as Code.

• Expand and refine the SRE practice.

• Collaborate with engineering, product, lab, TPM, RA/QA, and compliance teams.

• Participate in incident reviews, postmortems, fire drills, tabletop exercises, and disaster recovery drills.

• Document operational standards and disseminate knowledge for consistency and onboarding.

• Proactively drive reliability enhancements within designated systems or services.

• Mentor colleagues on observability, incident management, and operational best practices.

• Contribute to discussions on reliability practices and team strategy.

• Report directly to the Director of Cloud Infrastructure.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Over 5 years of experience in software engineering or Infra/DevOps/SRE roles; proficiency in Python or Go is preferred.

• Experience in deploying cloud infrastructure through automation tools such as Terraform, Pulumi, or Bicep/ARM.

• Practical experience in operating production workloads within cloud environments.

• Familiarity with Kubernetes, including AKS, GKE, or EKS.

• Strong troubleshooting and root-cause analysis capabilities in distributed systems.

• Experience using observability platforms like DataDog, Prometheus/Grafana, or OpenTelemetry.

• Ability to define and implement metrics, dashboards, and alert systems.

• Proven capability to work independently and take ownership of technical outcomes.

• Solid understanding of cloud infrastructure, networking architectures, and automation practices.

• Experience in regulated environments such as healthcare, biotech, or finance.

• Familiarity with compliance-driven change management and release processes, including FDA and HIPAA regulations.

• Experience with incident management platforms like Incident.io, ServiceNow, Opsgenie, or PagerDuty.

• Knowledge of CI/CD deployment strategies and change automation techniques.

• Experience with both GCP and Azure cloud platforms.

• A strong interest in mentorship and scalable system reliability practices.

🏝️ Benefits

• Equity.

• Cash bonuses.

• Comprehensive medical, financial, and other benefits based on the position offered.