Senior Shift Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee, guide, mentor, and assess shift managers

• Cultivate a positive and supportive atmosphere for team members and their teams

• Champion the needs of the overnight shift to ensure seamless operations

• Engage with hotline personnel and lead collaborative team meetings

• Evaluate skills and knowledge deficiencies and suggest development paths

• Participate in rotating on-call schedules and serve as emergency support on-site

• Assist with Recovery Support Fund calls, telephone hotline, and online hotline activities

• Ensure quality assurance and supervision for overnight shift services

• Conduct quality assurance assessments and align quality standards across shifts

• Monitor staff capacity and turnover, proposing solutions to fill operational gaps

• Take part in interviews and selection processes for overnight shift candidates

• Develop schedules, review shift payroll, and manage Federal Work Study student projects

• Aid in the selection and prioritization of performance-improvement projects

• Create and deliver quarterly foundational staff training and monthly in-service workshops

• Contribute to policy and protocol discussions ensuring consistent application

• Report workplace behavior and service quality issues to senior management

• Make independent, real-time decisions regarding staff and service utilizing critical thinking and RAINN policies

• Organize and lead NSAH management meetings

• Identify hotline requirements and collaboratively devise solutions

• Provide input on training subjects and modifications to enhance staff skills and morale

• Undertake additional duties and special projects as assigned

⛳️ Requirements

• Minimum of 5 years of relevant experience; or a bachelor’s degree with at least 1 year of pertinent social services experience

• At least 3 years of experience in crisis intervention services, either through work or volunteering

• A minimum of 3 years of experience in managing paid and/or unpaid staff

• Proven experience in dealing with intricate employee relations, performance management, coaching, and remediation issues

• Preparedness and capability to work a non-traditional schedule, including evenings, weekends, and/or holidays

• Comfort in discussing topics related to sexual violence and supporting teams involved in trauma-related work

• Proficiency in utilizing technology and virtual workplace tools in a remote setting

• Must successfully pass a criminal background check conducted by RAINN

• Preferred experience in managing staff across multiple shifts or within a 24/7 service framework

• Preferred experience in providing trauma-informed supervision

• Proficient in Spanish is preferred

• Home office setup with a reliable high-speed internet connection

• Demonstrated technical skills in G Suite, including Google Drive, Google Docs, Google Sheets, and Google Calendar

• Must obtain and maintain the National Advocate Credentialing Program (NACP) credential following hire

🏝️ Benefits

• Medical, dental, and vision insurance

• Life insurance

• Employee assistance program

• 403(b) retirement savings plan

• Paid vacation

• Sick leave

• Paid holidays, including a bonus week

• Complimentary access to the building's fitness center

• RAINN covers the expense of obtaining the required National Advocate Credentialing Program (NACP) credential

• Occasional business travel to DC offices and workshops