Senior Services Account Executive

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and execute sales strategies to promote the Success4U Subscription model and enhance Services bookings.

• Meet individual quotas and contribute to the overall growth of bookings.

• Identify and pursue upsell and cross-sell opportunities within the current customer base.

• Establish and nurture relationships with key client decision-makers as a trusted advisor.

• Conduct needs assessments to comprehend client requirements, pain points, and desired outcomes.

• Clearly communicate the value proposition of Unit4’s Service organization and subscription model.

• Customize support packages in collaboration with Professional Services and Customer Support teams.

• Work alongside Product Management on product updates and service offerings.

• Propose new packaged service offerings to address portfolio gaps.

• Develop proposals and presentations to support sales pitches.

• Negotiate contracts, SLAs, and agreed-upon deliverables.

• Assist in sales pursuits involving Services.

• Collaborate with Customer Success Managers, Success Engineering, and Account Managers.

• Track and report on sales pipeline, conversion rates, and bookings metrics.

• Analyze sales data, identify trends, and perform white space analysis.

• Formulate a plan to exceed expectations for the assigned territory.

• Engage in training and personal development initiatives.

• Aid in the enhancement of Services and Customer Success offerings.

• Advocate for customers and manage or escalate service delivery issues as necessary.

• Associate Service bookings and subscriptions with key deals.

• Partake in joint client meetings and presentations with Account Managers.

• Support Account Managers in service expansion, renewals, and account planning.

• Ensure a seamless transition of new Service engagements.

• Provide documentation and briefings on ongoing projects and subscriptions.

• Remain accessible as a subject matter expert throughout the customer journey.

⛳️ Requirements

• Proven track record of consistently achieving sales quotas.

• Ability to thrive in a professional sales environment.

• Experience in managing, mentoring, and developing internal sales teams.

• Expertise in subscription-based sales models.

• Knowledge of selling implementation and managed services.

• Outstanding communication and interpersonal skills.

• Proficient in navigating complex sales cycles, including contract negotiations, upselling, and cross-selling.

• Demonstrated ability to collaborate cross-functionally with Customer Success, Product, and Professional Services teams.

• Problem-solving mindset with effective escalation management skills.

• Ability to analyze sales data and trends, translating insights into actionable strategies.

• Experience in proposal development and presenting to senior leadership or executive-level stakeholders.

• Industry knowledge in enterprise software, SaaS, or technology services.

• Fluent in both French and English.

🏝️ Benefits

• Uncapped time off policy.

• Remote working opportunities.

• Global Wellbeing Days.

• Talented colleagues, role models, and mentors.

• Opportunities for professional development.

• Act4Good sustainability program.

• A safe and inclusive working environment.

• Employee Resource Groups, including Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.