Senior ServiceNow Presales Technical Lead

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Lead innovation and transformation initiatives for clients utilizing ServiceNow.

• Partner with clients across various sectors to customize technology solutions that address their specific needs.

• Serve as a trusted advisor by comprehending customer business goals and suggesting ServiceNow solutions.

• Align business processes with technology to design and implement ServiceNow solutions.

• Carry out needs assessments for new applications and system upgrades.

• Record requirements utilizing Business Analysis methods, including use cases, requirements traceability, and process flows.

• Collect stakeholder requirements and convert them into functional and non-functional specifications.

• Support customers in choosing and configuring packaged solutions.

• Collaborate with ServiceNow architects and developers to deliver effective solutions.

• Evaluate requirements and plan, design software, and service solutions within defined objectives, budgets, and timelines.

• Advise clients on complementary and competitive software solutions.

• Assist clients in prioritizing both short- and long-term initiatives.

• Work alongside Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts.

⛳️ Requirements

• Over 15 years of experience in ServiceNow architecture, development, and deployment.

• More than 10 years of pre-sales experience or direct support for business development.

• At least 5 years of consulting experience with clients, establishing a Trusted Advisor role.

• ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA).

• Actively engaging clients in discussions about ServiceNow offerings, including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza.

• Extensive technical expertise in ServiceNow Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, and HCLS-SM.

• Experience and knowledge in Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and other sectors.

• Proven ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams.

• Preferred: Familiarity with Digital Workplace, Security, Cloud, Application Modernization, and Mainframe Modernization service offerings.

• Preferred: Skills in executive relationship building.

• Preferred: Experience overseeing ServiceNow delivery teams or ensuring client satisfaction.

• Preferred: Assisting stakeholders in assessing risks and formulating mitigation and remediation strategies.

🏝️ Benefits

• Commitment to learning, training, and career advancement.

• Employee learning programs providing access to industry training and certifications, including those from Microsoft, Google, Amazon, Skillsoft, and more.

• Company-wide platform for volunteering and philanthropy.

• Opportunities to donate, initiate fundraisers, volunteer, and explore over 2 million nonprofit organizations.

• Benefits that support employee choices, diversity, well-being, and family needs.

• Medical or religious accommodations for eligible employees concerning client vaccination requirements.