Pre-sales Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Provide persuasive technical messaging and product demonstrations to support new business initiatives.

• Collaborate with clients, Sales, and Services teams to comprehend use cases, workflows, and technical requirements.

• Assist in the planning and execution of Proof-of-Concept projects and evaluations.

• Contribute to training sessions for customers.

• Oversee complete demo cycles, RFP responses, and technical customer interactions.

• Build and nurture relationships with customers and consultants.

• Develop executive sponsors and identify opportunities to enhance satisfaction and strengthen partnerships.

• Design and architect solution proposals and bids that align with customer needs and desired business outcomes.

• Facilitate internal and external meetings, discussions, and negotiations.

• Offer coaching and technical support to sales professionals and Business Development Representatives (BDRs).

• Define technical specifications and advise on appropriate solutions.

• Ensure the transition of proposed solutions to delivery teams and Customer Success Managers.

• Maintain technical proficiency across the Dotmatics SaaS portfolio through continuous training.

• Provide insights to Product Management regarding the evolving needs of customers and regional markets.

⛳️ Requirements

• Advanced degree in Chemistry or Biochemistry.

• At least 7 years of experience in a customer-facing capacity.

• Excellent command of the English language, both written and spoken.

• Experience in presenting solutions effectively.

• Familiarity with pre-sales best practices for software demonstrations.

• Willingness to travel to customer locations up to 40% of the time.

• Extensive understanding of antibody drug development and chemical/material science.

• Personal experience with AI-driven work methodologies.

• Practical knowledge of scientific/informatics software.

• Comprehension of SaaS architecture, integrations, and security protocols.

• Proficiency in SQL and Python.

• Experience using Dotmatics applications such as SnapGene, Geneious Prime, Biologics, and Prism.

• Capability to model scientific data and create solutions based on product expertise and industry best practices.

• Competence in conducting and delivering needs analysis.

• Basic understanding of implementing, supporting, and/or integrating scientific systems.

🏝️ Benefits

• Dynamic and remote-friendly work environment.

• Continuous training offered by Commercial leadership and Development teams.

• Equal opportunity employer.

• Inclusive and supportive workplace culture.