Senior Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, inspire, and nurture a team of Service Engineers.

• Serve as the technical escalation point, ensuring prompt resolution of customer issues.

• Foster long-lasting customer relationships through consistent engagement and proactive assistance.

• Propel operational enhancements, streamline service processes, and boost team efficiency.

• Manage training, performance assessments, and career progression initiatives.

• Uphold company values while making a significant impact through customer satisfaction, service excellence, and revenue growth.

• Collaborate with various functions, vendors, and regional teams to deliver innovative solutions and ensure seamless service delivery.

⛳️ Requirements

• Diploma or Degree in Electronics, Electrical, Biomedical Engineering, or a related technical field.

• At least 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.

• Strong abilities in technical troubleshooting and problem-solving.

• Demonstrated capability to establish trusted relationships with customers and deliver outstanding service.

• Leadership experience with skills to coach, mentor, and develop service professionals.

• Exceptional communication, presentation, negotiation, and stakeholder management abilities.

• Proficiency in MS Office, Workday, and other relevant business applications.

• Ability to thrive in a dynamic, matrix-driven environment.

• Strong organizational, planning, and time management skills.

🏝️ Benefits

• Learning opportunities to support your career growth and success.

• A diverse, equitable, and inclusive workplace culture.

• Protections for equal employment opportunities.

• Reasonable accommodations available during the employment process.