Senior Security Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main security contact and trusted advisor for strategic enterprise clients.

• Foster relationships with customer security, engineering, and leadership teams at both tactical and executive levels.

• Offer customized security recommendations and promote the adoption and optimization of Fastly security solutions.

• Represent customer needs and feedback to Product, Engineering, Support, CSOC, Sales, and Leadership teams.

• Facilitate the resolution of intricate security issues, escalations, and investigations.

• Enhance customer experience and team productivity through process improvements, automation, and tooling.

• Develop and present security workshops, technical deep dives, and enablement sessions.

• Contribute to professional services engagements, security programs, and special projects.

• Mentor and coach junior team members.

• Create and refine internal documentation, playbooks, and best practices.

⛳️ Requirements

• Over 8 years of experience in customer-facing technical roles such as Technical Account Manager, Sales Engineering, Support, or Professional Services.

• Experience in supporting enterprise clients, preferably in cloud, CDN, or application security settings.

• Proficiency in application and web security, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API security.

• Knowledge of HTTP/HTTPS, DNS, TLS, BGP, and contemporary application architectures.

• Capability to provide proactive security advice and enhance customer security posture.

• Ability to engage with technical teams and executive stakeholders effectively.

• Exceptional written and verbal communication skills.

• Proficiency in English is mandatory.

• Willingness to travel occasionally for customer engagements.

• Familiarity with scripting or automation tools like Python or Go is advantageous.

• Experience in CDN, security, web performance, or cloud environments is a plus.

• Familiarity with Docker, Kubernetes, and microservices is beneficial.

• Proficiency in Configuration Management and Infrastructure as Code tools is a plus.

• Experience with AWS, Azure, or Google Cloud is an advantage.

• Availability during core business hours is required.

• Must reside in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Family planning support.

• Mental health support.

• Employee Assistance Program.

• Life, disability, and accident insurance.

• Flexible vacation policy.

• Up to 18 days of accrued paid sick leave.

• 401(k) plan with company match.

• Employee Stock Purchase Program.

• 12 paid local holidays in 2026.

• 12 paid company wellness days.

• Eligibility for equity program.

• Eligibility for discretionary bonus program.