Senior Salesforce Consultant Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee and guide a team of Revenue Operations Solution Engineers, including managing workloads, prioritizing tasks, providing coaching, and offering performance support.

• Act as a point of escalation for intricate client and technical issues.

• Manage or supervise strategic client relationships, ensuring effective communication, high-quality delivery, and client satisfaction.

• Lead and assist with audits, implementations, integrations, and optimization projects for Salesforce, HubSpot, and marketing automation.

• Offer hands-on expertise in Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and provide guidance on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Convert complex technical findings into straightforward recommendations for both executive and non-technical stakeholders.

• Review strategists' work for technical accuracy and strategic quality prior to client delivery.

• Collaborate with Account Directors and internal leadership to uncover expansion and cross-sell opportunities.

• Aid in scoping, solution design, and new business discussions for RevOps opportunities.

• Contribute to the development of repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice grows.

• Keep track of project health, capacity, utilization, and delivery risks across the team.

• Work in close partnership with the Director of Revenue Operations to lead the RevOps team and manage complex client engagements.

⛳️ Requirements

• At least 5 years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related field.

• 1-2 years of direct people management or formal team leadership experience.

• Active Salesforce Administrator Certification.

• Strong practical experience in Salesforce Sales Cloud administration and implementation.

• Extensive experience with Salesforce Account Engagement/Pardot.

• Pardot/Account Engagement certification is highly preferred, or a minimum of 2-3 years of hands-on Pardot implementation and administration experience.

• Significant hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Proven experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.

• Comprehensive understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Demonstrated capability to lead senior-level client discussions and convert technical issues into business recommendations.

• Excellent written and verbal communication skills with the ability to effectively manage client expectations and navigate difficult conversations.

• Capacity to balance leadership duties with hands-on technical execution.

• Previous agency experience is strongly preferred; consulting or professional services experience is also highly relevant.

• Salesforce Account Engagement/Pardot certification is preferred.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are preferred.

• Experience working within both Salesforce and HubSpot environments for B2B organizations is preferred.

• Experience in scoping projects, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Experience managing multiple concurrent client engagements is preferred.

• Established and current work authorization and permanent residence in the applicable country for global locations.

• Reliable internet access and a professional background.

• Ability to remain stationary for extended periods and accurately observe and interpret written and verbal communication.

🏝️ Benefits

• Medical, dental, and vision plans, along with disability and life insurance coverage for you and your family.

• 100% employer-sponsored plan for you and a 50% employer contribution for your dependents (US, CAD, MX).

• Access to certified therapists via Spring Health.

• Membership in Headspace.

• Physical therapy services through Omada.

• Thousands of Aaptiv virtual workout sessions available.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO with a minimum of 2 weeks.

• Paid Company Holidays.

• Birthday off.

• End of Year Recharge (Closed from December 24 to January 1).

• Paid Parental Leave.

• Traditional and Roth 401(k) with a 3% company match.

• Annual bonus based on tenure, which increases in total amount over time.

• Annual Company-wide Retreat.

• Opportunity to work from a home office.

• PC or Mac provided.

• Reasonable accommodations for qualified individuals with disabilities.