Salesforce Consultant

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Drive functional alignment between the USSF baseline metadata package and the operational processes of the customer.

• Assess data architecture, object models, user security matrix, and portal access structures within the designated RCO environment.

• Support Solution Consultants and Developers in the configuration of both declarative and programmatic components.

• Oversee comprehensive Salesforce implementations across Public Sector Solutions, Service Cloud, Sales Cloud, Marketing Cloud, and Nonprofit Cloud.

• Provide both technical and functional leadership to interdisciplinary project teams.

• Coach junior consultants and aid in the development of internal best practices, accelerators, and solution frameworks.

• Design and execute automation through Flow, Approval Processes, Einstein features, and other declarative tools.

• Enhance business processes to minimize manual tasks and boost operational efficiency.

• Ensure that automation is scalable, maintainable, and adheres to governance and compliance standards.

• Collaborate with stakeholders to validate designs through prototypes and iterative feedback loops.

• Lead discovery sessions and workshops with stakeholders.

• Gather business, functional, and technical requirements and convert them into solution designs, user stories, and implementation roadmaps.

• Provide guidance to stakeholders regarding Salesforce platform capabilities, architecture, and optimization prospects.

• Create scalable data and security models along with automation frameworks that comply with federal regulations.

• Configure and customize Salesforce utilizing declarative tools and best-practice architectural patterns.

• Undertake other job-related responsibilities as assigned.

⛳️ Requirements

• U.S. citizenship is mandatory; this position is limited to U.S. Citizens.

• Must successfully complete pre-employment qualifications set by Cherokee Federal.

• TS/SCI Polygraph is highly preferred.

• Over 5 years of experience in Salesforce architecture/consulting with Sales Cloud, Service Cloud, and Experience Cloud.

• At least 7 years of overall professional experience is required.

• Experience in DoD/Federal Salesforce environments (IL4/IL5 GovCloud) is essential.

• Salesforce Certified Administrator, Platform App Builder, and one or more Consultant-level certifications are required.

• A Bachelor’s degree is necessary.

• Strong skills in business analysis, including client discovery, requirements definition, user stories, and acceptance criteria.

• Advanced expertise in Salesforce automation, particularly with Flow.

• Experience in designing production-quality UI in Lightning and Experience Cloud.

• Proven track record in delivering complex Salesforce programs involving multiple stakeholders.

• Familiarity with integrations and APIs is required.

• Experience with Agile software development methodologies is important.

• A minimum of 4 years in building Salesforce business process models, writing acceptance criteria, and designing user interfaces for production systems.

• Additional certifications are preferred: Advanced Administrator, Marketing Cloud, OmniStudio, and PSS.

• Certification as a Salesforce Application Architect or System Architect is highly preferred.

🏝️ Benefits

• Up to a 6% 401(k) company match.

• Paid time off.

• Medical, dental, and vision insurance.

• Prescription drug coverage.

• Basic life and AD&D insurance.

• Options for supplemental life insurance.

• Coverage for short-term and long-term disability.

• Paid holidays.

• Employee Assistance Program (EAP).

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Support for professional development, training, and certification.

• Voluntary benefits for accident, critical illness, and identity theft protection.