Senior Salesforce Business Analyst, Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the US-based lead for the Public Sector Business Applications team while collaborating with the global Business Applications team.

• Work closely with executive and senior-level stakeholders to define, shape, and align technology strategy with go-to-market (GTM) business objectives.

• Oversee the entire solution lifecycle, encompassing discovery, translation of requirements, functional specifications, and scalable solution design.

• Evaluate current processes, suggest enhancements for future states, and identify interdependencies across topics.

• Configure Salesforce and manage enhancements, including Flows, Case Management, Knowledge, and Experience Sites.

• Ensure adherence to Salesforce best practices.

• Advocate for change management, global release planning, executive communication, and strategies for training and adoption measurement.

• Influence the prioritization of cross-functional technology roadmaps based on strategic business value.

• Monitor Salesforce releases and recommend the adoption of relevant features.

• Serve as the intermediary between GTM stakeholders such as RevOps and Marketing Operations and the technology execution teams.

⛳️ Requirements

• A minimum of 5 years of progressive hands-on experience with Salesforce.

• Strong expertise in Sales Cloud and Service Cloud functionality and architecture.

• Proficient in configuring Salesforce Flows and Automation.

• Capable of configuring Case Management and Service Console features.

• Skilled in configuring Knowledge Articles and Experience Sites (Communities).

• Familiarity with data management tools, iPaaS solutions, or third-party AppExchange solutions.

• Experience in business systems analysis with enterprise applications beyond Salesforce, such as Clari, Gainsight, Marketing Automation platforms, or CPQ solutions.

• Understanding of Federal sales cycles and contract structures, including multi-year deal modeling, Base + Option Years, and Federal ARR/TCV calculations within Salesforce.

• US Citizenship is required.

• Preferred: Certifications such as Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant.

• Preferred: Experience in supporting and managing MSP contracts, vendor relationships, and budgets, including delivering executive briefings.

• Preferred: Experience in a High-Growth Tech environment.

🏝️ Benefits

• Equity, bonus, or other forms of compensation (excluded from stated compensation estimate).

• An equal-opportunity employer dedicated to promoting a diverse and inclusive work environment.

• Special accommodations available upon request during all selection phases.