Senior CRM Analyst, Salesforce

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the continuous development, support, and enhancement of Ventura Foods' Salesforce CRM platform (Velocity).

• Collaborate with cross-functional Commercial teams to identify business requirements, define specifications, and implement effective solutions.

• Administer Salesforce by overseeing user access, monitoring and resolving system issues, and optimizing configurations and processes.

• Provide primary user support, troubleshoot system issues, and offer daily help desk assistance.

• Assist in onboarding, training, and ongoing coaching for Salesforce users.

• Create and maintain training materials, knowledge resources, and process documentation.

• Assess platform health, value, effectiveness, adoption, and system usage through data analysis.

• Manage and sustain third-party industry data within Velocity.

• Enhance data quality, automate data feeds and processes, utilize AI when appropriate, and maximize CRM ROI.

• Lead efforts in CRM data stewardship and reporting.

• Design and maintain custom reports and dashboards that incorporate business, adoption, and system usage metrics.

• Coordinate and support User Acceptance Testing for CRM enhancements, integrations, new software, and system updates.

• Develop test scenarios, validate business requirements, document results, identify defects, and assess process impacts.

• Collaborate with business stakeholders and technical teams to ensure solutions align with user needs and are effectively adopted.

⛳️ Requirements

• Bachelor's degree in Information Technology, Business, or a related field, along with a minimum of 2 years of experience as a Salesforce Administrator required.

• 2–3 years of experience working with Salesforce Core Clouds, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, applying best practices.

• 3–4 years of experience in analyzing business data.

• Excellent communication skills for interacting with IT stakeholders, business leaders, and the user community.

• Capability to learn Ventura's business processes and translate business requirements into technical specifications.

• A positive attitude; consistent, reliable, and detail-oriented.

• Strong analytical skills.

• Intermediate knowledge of Excel, including pivot tables, VLOOKUPs, and conditional statements.

• Exceptional organizational and project management skills.

• Ability to translate business needs and gather requirements for potential enhancements.

• Proficiency in creating workflows, reports, and dashboards within Salesforce and/or Business Analytics tools.

• Strong understanding of Salesforce Declarative Code.

• Salesforce Admin certification preferred (ADM 201 and ADM 211).

🏝️ Benefits

• Medical, Prescription, Dental, & Vision coverage starting on the 1st day for eligible employees.

• Profit Sharing and 401(k) matching after meeting eligibility criteria.

• Paid Vacation, Sick Time, and Holidays.

• Employee Appreciation Events.

• Employee Assistance Programs.

• Annual bonus based on the incentive program terms and conditions.

• Career growth opportunities.

• Training and manager support.

• Safe and challenging work environment.