Salesforce Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Participate in sessions to gather requirements from customers, identifying their business needs, challenges, and objectives.

• Create user stories that include acceptance criteria for developers.

• Document both current-state and future-state process flows utilizing Lucidchart or Visio.

• Align business requirements with Salesforce functionalities, covering objects, fields, page layouts, and Flows.

• Configure solutions declaratively, ensuring that acceptance criteria are fulfilled and obtaining client sign-off.

• Assist in user acceptance testing by developing test scripts, executing tests, and logging any defects.

• Maintain traceability of requirements, linking each story to a specific customer need.

• Develop training materials, user guides, and release notes.

• Aid in data mapping and validation during the data migration process.

• Engage in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and demonstrations.

• Keep backlog items organized and up-to-date in Jira, Azure DevOps, or similar platforms.

• Validate requirements and solution designs through walkthroughs, prototypes, stakeholder feedback, and solution demonstrations.

• Coordinate and support user acceptance testing, which includes developing test scenarios, providing execution support, managing defect triage, communicating with stakeholders, and securing final sign-off.

• Contribute to change management tasks, encompassing documentation, training materials, stakeholder communications, executive summaries, and decision-support briefings.

• Deliver oral and written presentations to government managers and senior stakeholders.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• 1 to 2 years of experience as a business analyst, Salesforce administrator, quality assurance professional, or in a comparable role.

• Practical knowledge of Salesforce, including standard objects, reports, dashboards, and basic declarative configuration.

• Experience in writing user stories or requirements documentation.

• Familiarity with testing Salesforce solutions and documenting test steps, scripts, and results.

• Understanding of Agile or Scrum methodologies.

• U.S. Citizenship is required.

• Ability to sit for extended periods at a desk and work on a computer; may occasionally involve standing or moving around the office for extended durations.

• Must successfully pass pre-employment qualifications of Cherokee Federal.

• Salesforce Certified Administrator, Associate, or Business Analyst certification is preferred.

• Knowledge of Salesforce Public Sector Solutions, Service Cloud, or Experience Cloud is a plus.

• Some experience with OmniStudio is preferred.

• Previous experience supporting federal or public sector clients is advantageous.

• An active Trailhead profile demonstrating ongoing learning is preferred.

🏝️ Benefits

• Up to a 6% 401(k) company match.

• Paid time off.

• Medical, dental, and vision insurance.

• Prescription drug coverage.

• Basic life and AD&D insurance.

• Options for supplemental life insurance.

• Coverage for short-term and long-term disability.

• Paid holidays.

• Employee Assistance Program (EAP).

• Flexible Spending Account (FSA) options.

• Health Savings Account (HSA) options.

• Support for professional development, training, and certification.

• Voluntary benefits for accident, critical illness, and identity theft protection.