Senior Salesforce Business Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as an operational partner to cross-functional leadership teams in Sales, Customer Success, and Product.

• Take ownership of end-user support, process enhancements, and platform adoption within the Salesforce technology ecosystem.

• Proficiently transform vague business requests into well-defined scopes, comprehensive documentation, and actionable next steps.

• Collaborate directly with internal stakeholders to optimize essential workflows.

• Advocate for rigorous data governance to uphold system integrity.

• Utilize Salesforce best practices across various clouds to enhance platform functionalities.

• Prepare for and actively participate in engineering refinement and estimation sessions.

• Provide high-autonomy, hands-on solutions that lead to favorable business outcomes.

• Report to the Salesforce Architecture Manager as part of the Salesforce team.

⛳️ Requirements

• Over 6 years of experience working as a Business Analyst.

• Proven track record of independently developing user stories, requirements, scope documentation, and assumptions logs.

• Current Salesforce Administrator certification.

• Current Salesforce Platform App Builder certification.

• Practical experience with Salesforce Sales Cloud, Service Cloud, and Salesforce AI.

• Ability to convert business needs into technical solution designs.

• In-depth understanding of systems and automation that drive end-to-end business processes.

• Experience in preparing for and contributing to engineering refinement and estimation sessions.

• Capability to address detailed technical and process inquiries on demand.

• Fluent and independent proficiency in Jira, Confluence, Slack, and Google Workspace (Docs/Sheets).

• Strong creative problem-solving abilities.

• Excellent time management skills.

• Exceptional communication, presentation, and interpersonal skills.

• Applications and CVs must be submitted in English.

• Preferred: experience with Data Cloud and Agentforce.

• Preferred: Salesforce Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, and/or Agentforce Consultant certifications.

• Preferred: ability to align Salesforce configurations with long-term business objectives and analyze, visualize, and resolve complex issues.

• Preferred: proactive ownership, prioritization, escalation of blockers, clear structured communication, and cross-functional collaboration.

🏝️ Benefits

• Remote-first work model available across various markets.

• Fully remote option, with office access based on market conditions.

• Detailed benefits information provided during or after the initial conversation with a Talent Acquisition Specialist.

• Inclusive environment with fair consideration during the hiring process.

• Accessibility support and reasonable adjustments offered during the interview process.

• AI-assisted application review, with final decisions made by human recruiters and hiring managers.

• Opportunity to inquire about the use of AI in the application process without impacting application outcomes.