Senior Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of Salesforce configuration, encompassing page layouts, flows, permissions, automation, and associated platform features.

• Convert business requirements into scalable, intuitive, and maintainable Salesforce solutions.

• Act as the Salesforce subject matter expert and primary administrator of the Service Cloud Voice integrated with the AWS Connect telephony environment.

• Ensure platform usability while balancing immediate business demands with long-term scalability and maintainability.

• Develop and sustain automation using Flow Builder, including both screen flows and scheduled flows.

• Oversee data imports, updates, transformations, and integrity with tools such as Data Loader, Import Wizard, and ETL solutions.

• Set and uphold Salesforce data quality and governance standards.

• Spot opportunities to automate manual processes and enhance operational efficiency.

• Manage Salesforce security by utilizing profiles, permission sets, sharing rules, organization-wide defaults, and related controls.

• Promote the transition from profile-heavy access models to permission-set-driven access.

• Ensure appropriate user access while safeguarding sensitive information and adhering to governance standards.

• Configure and resolve issues related to Salesforce Service Cloud Voice integrated with AWS Connect.

• Provide support for Unified Routing and skill-based Omni-Channel routing.

• Troubleshoot call flows, routing, telephony integrations, and associated user challenges.

• Collaborate with stakeholders to enhance customer and agent experiences.

• Stay updated on Salesforce releases and assess new capabilities.

• Streamline processes, reduce technical debt, and enhance user experience.

• Work alongside technical teams on development practices, including Git and GitHub.

⛳️ Requirements

• 5–7 years of practical Salesforce Administration experience.

• Salesforce Administrator Certification (ADM-201) required.

• Strong expertise in Flow Builder, including screen flows and scheduled flows.

• Experience with Data Loader, Import Wizard, or third-party ETL solutions.

• Solid understanding of Salesforce security models, including profiles, permission sets, sharing rules, and organization-wide defaults (OWD).

• Proven experience in implementing permission-set-driven access models.

• Capability to create clear reports and formulas.

• Familiarity with AWS Connect Call Center technology and Unified Routing.

• Experience with skill-based Omni-Channel routing within Service Cloud Voice.

• Proficient in troubleshooting Salesforce telephony functionality.

• Experience with, or a willingness to become skilled in, Git and GitHub.

• Additional Salesforce certifications, such as Advanced Administrator, are preferred.

• Experience in administering Sales Cloud, Experience Cloud, and Slack is preferred.

• Familiarity with AppExchange managed packages is preferred.

• Basic knowledge of Apex and Lightning Web Components is preferred.

• Experience in managing a multi-org or enterprise Salesforce environment is preferred.

• Background in hospitality, real estate, subscription-based businesses, or other complex customer-facing sectors is preferred.

🏝️ Benefits

• Opportunity to take ownership of a vital Salesforce platform.

• Direct influence on team operations, collaboration, and customer service.

• Engagement in Trailblazer communities, Dreamforce, certifications, and ongoing professional development.

• Access to community learning and other professional growth opportunities.