Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily administration of Salesforce, which includes user setup, access management, roles, profiles, permission sets, and user deactivation.

• Manage objects, fields, page layouts, validation rules, flows, reports, and dashboards effectively.

• Address user issues, fulfill support requests, and pinpoint recurring problems that necessitate comprehensive solutions.

• Ensure data integrity through consistent standards, duplicate management, and suitable controls.

• Document system configurations and processes while offering user support and training.

• Lead Salesforce projects from the stages of requirements gathering and planning through to configuration, testing, deployment, and user adoption.

• Implement and enhance Account Teams and Opportunity Teams.

• Collaborate with Sales Operations to optimize Salesforce CPQ, encompassing product configuration, pricing, quote workflows, and approvals.

• Convert business needs into actionable and sustainable Salesforce solutions.

• Read, troubleshoot, and modify Apex code, coordinating complex tasks with developers or external partners.

• Manage project timelines, communicate updates, and identify dependencies and risks.

• Support Salesforce integrations with NetSuite, Marketing Cloud, and other integration platforms.

• Resolve synchronization issues and comprehend data movement across systems.

• Assess the downstream effects on quoting, orders, reporting, Finance, and Marketing.

• Collaborate with internal teams and external partners to verify requirements, test changes, and assist with releases.

• Maintain documentation regarding integration dependencies and data mappings.

• Provide a dependable Salesforce environment, ensuring successful Account Teams, Opportunity Teams, and CPQ enhancements, streamlined workflows, improved data quality, reliable connected-system data flow, and robust cross-functional partnerships.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in Salesforce administration.

• Extensive knowledge of Salesforce Sales Cloud, including data management, automation, reporting, and dashboards.

• Experience in managing users, roles, profiles, permission sets, and sharing settings.

• Familiarity with Salesforce CPQ and the quote-to-order process.

• Proficient in Apex, with the ability to read code, troubleshoot issues, and perform simple updates.

• Experience in building and maintaining Salesforce Flow.

• Understanding of integrations between Salesforce and other business systems, such as NetSuite or Marketing Cloud.

• Strong analytical capabilities and meticulous attention to detail.

• Ability to work independently, manage time effectively, and deliver projects with competing priorities.

• Excellent communication skills and a collaborative, team-oriented mindset.

• Experience in Sales Operations or Commercial Operations.

• Familiarity with reviewing commercial documents, purchase orders, and customer terms and conditions.

• Experience with CRM systems.

• Acquaintance with ERP systems such as SAP, Oracle, or NetSuite.

• Ability to collaborate cross-functionally with Legal, Finance, Sales, and Customer Service teams.

• Basic understanding of contracts and commercial knowledge.

• Must be a U.S. Citizen, green card holder, or have asylum/refugee status in the U.S., or be eligible to manage export-controlled information or obtain necessary Government authorizations.

• Salesforce Certified Administrator certification is preferred.

• Experience in implementing Account Teams, Opportunity Teams, or territory and account coverage structures is preferred.

• Experience in supporting Salesforce CPQ configuration, pricing rules, and approval workflows is preferred.

• Familiarity with Boomi or similar integration platforms is preferred.

• Experience in coordinating with external Salesforce consultants or development partners is preferred.

🏝️ Benefits

• RSU (Restricted Stock Units).

• Fully-paid medical, dental, and vision insurance premiums for you.

• Choice of PPO or HDHP/HSA plans.

• Virtual Care – 98Point6.

• Employee Assistance Program.

• Mental Health coverage through Springhealth & Talkspace (Premera).

• Travel Assistance Insurance.

• Company Paid Life Insurance.

• Company Paid Short & Long Term Disability.

• Flexible PTO (exempt) / 15 days per year (non-exempt).

• 401(k) match.

• Pet Insurance.

• Prepaid Legal Program.

• Commuter Benefits.

• Paid Company Holidays.

• Competitive compensation and benefits for full-time, US-based employees.