Salesforce Support Engineer – BAU

This is a fully remote position, open to applicants in Jordan, +2 more countries.

📋 Description

• Provide support and maintain Salesforce environments.

• Ensure the stability of the platform and uphold data integrity.

• Facilitate smooth business operations.

• Diagnose Salesforce issues and deliver prompt support.

• Engage in continuous improvement initiatives.

⛳️ Requirements

• Minimum of 3 years of experience in supporting Salesforce platforms.

• Practical experience with one or more Salesforce products, such as Sales Cloud, Service Cloud, Data Cloud, or Marketing Cloud.

• Proficient troubleshooting, analytical, and problem-solving abilities.

• Experience in managing support requests while adhering to SLA guidelines.

• Knowledge of Salesforce administration, configuration, and data management best practices.

• Excellent communication skills and stakeholder management capabilities.

• Capability to prioritize and handle multiple issues in a dynamic environment.

• Must reside in Jordan, Egypt, or India.

• Salesforce Administrator certification or other relevant Salesforce certifications are preferred.

• Familiarity with incident management and IT service management processes is preferred.

• Experience with Agile delivery environments is a plus.

• Experience in supporting enterprise-level Salesforce implementations is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and innovative work environment.