Senior Salesforce Administrator

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Take charge of Salesforce configuration encompassing page layouts, flows, permissions, automation, and associated platform functionalities.

• Convert business requirements into scalable, intuitive, and maintainable Salesforce solutions.

• Act as the Salesforce subject matter expert and the primary administrator of the Service Cloud Voice integrated with AWS Connect telephony system.

• Uphold platform usability while balancing immediate business requirements with long-term scalability and maintainability.

• Develop and manage automation using Flow Builder, which includes screen flows and scheduled flows.

• Oversee data imports, updates, transformations, and integrity utilizing Data Loader, Import Wizard, and ETL tools.

• Create and uphold data quality and governance standards.

• Discover opportunities to automate manual processes and enhance operational efficiency.

• Manage Salesforce security through profiles, permission sets, sharing rules, organization-wide defaults, and related controls.

• Champion best practices for transitioning to permission-set-driven access.

• Ensure proper user access, data protection, and governance.

• Configure and troubleshoot telephony functionalities within Salesforce.

• Assist with Unified Routing and skill-based Omni-Channel routing.

• Resolve issues related to call flows, routing, telephony integrations, and user challenges.

• Collaborate with stakeholders to enhance customer and agent experiences.

• Keep up-to-date with Salesforce releases and assess new capabilities.

• Identify ways to streamline processes, reduce technical debt, and improve user experience.

• Work alongside technical teams on development practices, including Git and GitHub.

⛳️ Requirements

• 5–7 years of hands-on experience in Salesforce Administration.

• Salesforce Administrator Certification (ADM-201) is required.

• Strong expertise with Flow Builder, including both screen flows and scheduled flows.

• Proficient in Salesforce data tools like Data Loader, Import Wizard, or third-party ETL solutions.

• Solid understanding of Salesforce's security framework, including profiles, permission sets, sharing rules, and organization-wide defaults (OWD).

• Proven experience in implementing and advocating for permission-set-driven access models.

• Capability to build clear, logical, and comprehensible reports and formulas.

• Excellent communication skills with the confidence to explain long-term solution tradeoffs.

• Familiarity with AWS Connect Call Center technology and Unified Routing.

• Experience with skill-based Omni-Channel routing within Service Cloud Voice.

• Background in troubleshooting telephony functionalities within Salesforce.

• Experience with, or willingness to gain proficiency in, Git and GitHub.

• Preferred: additional Salesforce certifications, including Advanced Administrator.

• Preferred: experience in administering Sales Cloud, Experience Cloud, and Slack.

• Preferred: knowledge of AppExchange managed packages.

• Preferred: basic understanding of Apex and Lightning Web Components, with the ability to read and troubleshoot code.

• Preferred: experience supporting a multi-org or enterprise Salesforce environment.

• Preferred: experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing sectors.

🏝️ Benefits

• Engage with the Salesforce ecosystem through Trailblazer communities, Dreamforce, certifications, and ongoing professional development.

• Access to community learning and professional development opportunities.

• Flexible remote work arrangement.