Senior Salesforce Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with sales and service teams to gain insights into workflows and Salesforce utilization.

• Recognize areas for enhancing platform usability, efficiency, adoption, and data integrity.

• Convert business needs into scalable Salesforce configurations.

• Act as a reliable point of contact for inquiries related to Salesforce, providing guidance and suggestions for improvements.

• Administer and set up objects, fields, record types, page layouts, validation rules, Flows, reports, and dashboards.

• Ensure data quality through validation, cleanup, and lifecycle management practices.

• Manage user permissions, including profiles, permission sets, and role hierarchy.

• Collaborate with the Salesforce Architect to streamline configurations and minimize technical debt.

• Engage in change reviews to ensure scalability, maintainability, and adherence to best practices.

• Assist in managing the ticket queue by performing triage, documenting root causes, and resolving requests.

• Facilitate user onboarding, provide training, and support change-management initiatives.

• Aid in comprehensive testing of new features and enhancements.

• Support sandbox management and coordinate deployment activities.

• Develop and maintain documentation for configurations, processes, and user guidance.

• Monitor platform usage and adoption trends while recommending ongoing improvements.

⛳️ Requirements

• 6–10+ years of practical experience in Salesforce administration.

• In-depth knowledge of Salesforce configuration and declarative automation, particularly with Flows.

• Experience in supporting sales and/or service teams within a live Salesforce environment.

• Comprehensive understanding of the Salesforce data model, security model, and reporting functionalities.

• Demonstrated ability to convert business requirements into effective solutions on the platform.

• Excellent communication skills and willingness to collaborate directly with business stakeholders.

• Salesforce Certified Administrator certification is preferred.

• Salesforce Certified Advanced Administrator certification is preferred.

• Experience working alongside Salesforce architects or development teams is preferred.

• Familiarity with integrations, APIs, or coordination with external systems is preferred.

• Exposure to Data Cloud is preferred.

• Experience managing AppExchange apps and collaborating with integrated external systems is preferred.

• Background in supporting organizations with complex or evolving Salesforce usage is preferred.

• Familiarity with Freshservice or ServiceNow is a plus.

• Understanding of Agile methodologies and Jira is advantageous.

🏝️ Benefits

• Opportunities for learning, mentorship, and support for professional advancement.

• Team-building activities and company-wide celebrations.

• Wellness initiatives.

• Continuous learning and development opportunities.

• Access to world-class office environments in prime business locations.

• Chance to collaborate directly with international clients and global brands.