Salesforce CPQ Administrator – Analyst

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Manage and oversee Salesforce and CPQ, including user access, profiles, security settings, workflows, dashboards, reports, and system configurations.

• Act as the primary business resource for Salesforce, CPQ, and other commercial applications.

• Address system issues, resolve user inquiries, and collaborate on enhancements with IT and external partners.

• Assist with system upgrades, testing, validation, and implementation activities.

• Create, maintain, and improve Power BI dashboards, scorecards, and performance reporting tools.

• Evaluate sales performance, pipeline health, forecasting accuracy, customer trends, territory performance, and commercial metrics.

• Convert complex data into actionable insights and recommendations for business leaders.

• Develop executive-ready reports, presentations, and business reviews.

• Aid in forecasting, pipeline management, territory planning, account management, and performance tracking.

• Suggest process improvements and support standardized commercial operating procedures.

• Ensure the integrity of customer, account, opportunity, product, and sales data.

• Carry out data cleansing, validation, de-duplication, and governance activities.

• Establish reporting standards, KPI definitions, and data quality controls.

• Support data alignment across Salesforce, Power BI, SAP S/4HANA, and other commercial systems.

• Collaborate with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT.

• Collect business requirements and translate them into scalable system, reporting, and process solutions.

• Produce documentation, training resources, and process guides.

• Train and assist end users, acting as a liaison between business stakeholders and technical teams.

⛳️ Requirements

• Bachelor's degree in Business, Analytics, Information Systems, Finance, Data Science, or a related field.

• Over 5 years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or similar roles.

• Practical experience administering Salesforce or a similar CRM platform.

• Advanced proficiency with Power BI, including dashboard development, reporting, and data visualization.

• Capability to analyze business data and offer actionable recommendations.

• Experience in presenting insights and business recommendations to leadership teams and stakeholders.

• Strong analytical, problem-solving, project management, and communication abilities.

• Aptitude for managing multiple priorities and working effectively in a fast-paced environment.

• Salesforce Administrator Certification is preferred.

• Background in life sciences, diagnostics, healthcare, biotechnology, or pharmaceutical industries is preferred.

• Experience supporting ERP and CRM platforms like SAP S/4HANA is preferred.

• Familiarity with Databricks, SQL, Python, or other advanced analytics tools is preferred.

• Experience in supporting forecasting, territory management, sales performance management, and commercial planning processes is preferred.

• Background in working with customer master data, commercial reporting, and enterprise system integrations is preferred.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for reward and recognition.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Workplace accommodations considered in accordance with applicable law.

• Options for remote or field-based workplace arrangements may apply.