Salesforce Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee user accounts, roles, permission sets, profiles, and security configurations.

• Address daily Salesforce support inquiries and perform system administration duties.

• Track system performance, carry out routine maintenance, and manage scheduled jobs.

• Conduct data imports, deduplication efforts, and ensure data quality checks.

• Configure objects, fields, page layouts, record types, and list views.

• Develop reports and dashboards to aid in business decision-making.

• Create and sustain declarative automation, which includes validation rules, workflows, and flows.

• Assist in user acceptance testing and the deployment of configuration alterations.

• Offer training and support to users across various teams.

• Maintain platform documentation, including configuration records, user manuals, and FAQs.

• Participate in user onboarding and efforts to enhance platform adoption.

• Act as a liaison between end users and technical teams to communicate feedback and opportunities for enhancements.

• Facilitate the provision of 24/5 global Salesforce support.

⛳️ Requirements

• Proven experience in administering Salesforce environments, including Sales Cloud, Service Cloud, or Revenue Cloud.

• In-depth knowledge of Salesforce standard features and configuration tools.

• Strong problem-solving abilities coupled with excellent communication skills.

• Capability to juggle multiple tasks and support requests in a dynamic environment.

• Proficient with data tools such as Data Loader.

• Relevant Salesforce certifications are preferred.

• Experience in user training or initiatives for platform adoption is desirable.

• Familiarity with SOQL, Prompt Engineering, and Flows is advantageous.

• Understanding of DevOps tools like Gearset, Copado, or SFDX is a plus.

• Background in Agile, product-centric delivery models, or Centres of Excellence is preferred.

• Expertise and fluency in utilizing AI tools and solutions is desirable.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering a diverse and inclusive workplace.

• Reasonable adjustments available during the interview process.

• Benefits provided by GBG (specific benefits not detailed).