Product Manager, Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the vision, strategy, and implementation of enterprise capabilities that support Product Business Systems.

• Establish and oversee the product roadmap for Product and Pricing, Fulfillment & Provisioning functionalities.

• Act as the PBS subject matter expert for Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft/Oracle Integration Cloud, Kaseya One, and associated applications.

• Collaborate with stakeholders from Finance, Billing Operations, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT.

• Guide the definition of requirements and ensure solution alignment throughout the Lead-to-Cash lifecycle.

• Convert intricate business processes into system requirements, user stories, acceptance criteria, process flows, and measurable outcomes.

• Guarantee that product, pricing, order, entitlement, provisioning, and usage data flows are coherent and traceable across integrated systems.

• Manage the product backlog and facilitate Agile ceremonies, including sprint planning, backlog refinement, discovery sessions, solution reviews, and demonstrations.

• Ensure timely delivery of both Business-As-Usual (BAU) initiatives and NextGen transformation workstreams.

• Work in conjunction with technical leads, engineers, QA, enterprise architecture, fulfillment operations, finance operations, and customer support teams.

• Assist in resolving issues within complex integrated workflows.

• Ensure adherence to internal controls, data privacy, security standards, and enterprise policies.

• Track system performance, user engagement, data quality, defect trends, and operational results.

• Enhance billing accuracy, customer fulfillment and provisioning, software usage and overage management, as well as operational scalability.

• Aid in the transition from fragmented manual processes to standardized, automated, and scalable global PBS capabilities.

⛳️ Requirements

• Over 7 years of experience in product ownership, business systems analysis, CRM systems, revenue operations systems, or enterprise solution delivery roles.

• Demonstrated expertise in Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes.

• Practical experience with software license provisioning and entitlement management, including integrations developed on platforms like MuleSoft or Boomi.

• Familiarity with usage-based pricing models, encompassing usage capture, rating, and overage management.

• Strong working knowledge of Salesforce CPQ, Salesforce Revenue Cloud/RCA, software subscription businesses, payment platforms, integration platforms, or similar enterprise systems.

• Comprehension of integrated system flows across sales, order management, billing, receivables, collections, revenue recognition, and reporting.

• Proven success in managing cross-functional Agile teams and delivering enterprise-scale projects successfully.

• Excellent communication and stakeholder management capabilities, with the ability to influence and align different departments.

• Solid understanding of business process mapping, user experience design, technical integrations, data dependencies, and system controls.

• Ability to navigate changing transformation plans and a combination of legacy and future-state platforms.

🏝️ Benefits

• Equal employment opportunity for all employees and applicants.

• High-performing team environment.

• Empowerment to innovate.

• Enjoyable workplace culture.