Senior Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of two Salesforce Administrators.

• Directly report to the VP of Operations and collaborate with sales, support, sales operations, finance, and various stakeholders.

• Manage user accounts and licenses, including setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults (OWD), and sharing rules.

• Configure Salesforce, which includes data flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports.

• Create user reports and provide necessary training.

• Oversee sandbox environments and manage DevOps/release processes.

• Identify and gather requirements, translating them into scalable, best-practice solutions.

• Recognize unused or underutilized platform features.

• Develop a platform roadmap and establish priorities in collaboration with stakeholders.

• Communicate platform modifications to end users and stakeholders.

• Enhance Salesforce data quality through effective data management, rules, and automation.

• Conduct proactive system maintenance, which includes Security Reviews, Release Updates, Health Checks, and Optimizer assessments.

• Address user support tickets and foster user adoption.

• Provide training for new users as well as ongoing training for existing users.

• Create and maintain comprehensive technical documentation.

• Manage integrated applications and third-party vendors, such as Marketo, Milestones PM+, BlueSnap Payments, Chargent, and DocuSign.

• Participate in annual Salesforce contract renewals and negotiations.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Minimum of 5 years of practical Salesforce Administration experience with Salesforce and Sales.

• Certified Salesforce Administrator.

• Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder, are preferred.

• Bachelor’s or Postgraduate degree, or a relevant professional qualification (preferred).

• Strong knowledge of Salesforce products.

• Proactive approach to platform improvements.

• Capability to design scalable, best-practice solutions.

• Excellent skills in building relationships.

• Ability to engage with stakeholders across all levels.

• Proficient in translating requirements into technical solutions.

• Experience with change management and governance processes.

• Background in training end users and key stakeholders.

• Strong technical documentation abilities.

• Availability and responsiveness to inquiries.

• Experience in implementing Salesforce configuration changes.

• Familiarity with DevOps/release management.

• Understanding of basic triggers and knowledge of Apex code.

• Commitment to continuous personal and professional development.

• Active involvement in the Salesforce community.

• Regular and reliable attendance is required.

• Ability to lift at least 20 pounds.

🏝️ Benefits

• Fully remote work opportunity.

• Potential need to work overtime and weekends as necessary.

• Reasonable accommodations available for individuals with disabilities.

• Possible occasional travel for certain management roles.