Senior Sales Service Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Cultivate the Analytical service business across Central Italy, specifically in Emilia-Romagna, Tuscany, Sardinia, parts of Lazio, Abruzzo, Marche, and Umbria.

• Assist the Service Sales Manager team.

• Market and sell warranty extensions, service contracts, and renewals.

• Enhance the core service portfolio, which includes training and software updates.

• Play a role in acquiring, satisfying, and retaining service customers.

• Ensure that service processes are utilized efficiently and effectively.

• Establish and nurture customer and channel relationships.

• Offer pre- and post-sales consultation.

• Expand PerkinElmer's market share, revenue, and profitability to align with strategic business goals.

• Grow market share for core services, retain existing clients, and re-engage former customers.

• Maintain business reports and prospect lists within existing systems.

• Prepare quotations for services.

• Actively participate in lead generation activities.

• Collaborate with service leadership and cross-functional teams to address customer concerns.

• Work alongside Inside Sales, Service, Sales, Contract, Customer Service, and Product Lines Support Center teams.

⛳️ Requirements

• A Bachelor's degree in natural sciences or a related field.

• Demonstrated sales abilities.

• Proficient in common IT tools (MS Office, SAP, SFDC/CPQ; experience with Service Max is an advantage).

• Native-level proficiency in Italian and strong English communication skills, both spoken and written, are essential.

• High ethical standards.

• Results-driven with the capability to work independently and collaboratively within a sales team.

• Exceptional planning and organizational abilities.

• Strong problem-solving skills.

• Outstanding verbal and written communication capabilities.

• Ability to navigate a complex matrix organizational structure and influence across different functional areas.

• A proactive attitude with a strong sense of responsibility and accountability.

• Effective prioritization skills.

• A valid driver’s license is required.

• Willingness to travel 30–50% of the time.

🏝️ Benefits

• Professional Growth: Opportunities for continuous learning and career advancement.

• Innovative Environment: Join a progressive company at the leading edge of scientific innovation.

• Dynamic Team: Collaborate with a passionate and dedicated team committed to excellence.