Senior Sales Operations Specialist

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Assist in sales processes and operational initiatives aimed at enhancing productivity and achieving business results.

• Identify opportunities for process enhancements and propose solutions that improve efficiency.

• Collaborate with stakeholders in Sales, Marketing, Finance, and Operations.

• Ensure the integrity of CRM data through audits, cleansing, and governance procedures.

• Oversee account hierarchies, territory assignments, and sales data structures.

• Track data quality metrics and suggest corrective measures.

• Develop and sustain dashboards, reports, and scorecards to enhance sales performance visibility.

• Aid in forecasting, pipeline analysis, and business reviews by providing data-driven insights.

• Assess pipeline health and pinpoint stalled opportunities, missing next steps, and incorrect close dates.

• Create and maintain CRM reports, alerts, and workflows.

• Assist with territory planning, account alignment, and quota management.

• Generate analyses for coverage and capacity planning.

• Facilitate workflow automation and operational improvements, including AI-driven efficiencies.

• Test, document, and support the deployment of tools, reports, and processes.

• Create and maintain sales resources, documentation, job aids, and process guides.

• Provide training on systems and reporting to sales users.

• Act as a subject matter expert on sales systems and operational processes.

⛳️ Requirements

• Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or a related field.

• 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Analytics, or a similar area.

• Experience in supporting CRM platforms, such as Dynamics CE.

• Proven experience in dashboards, reporting, and business analytics.

• Background in collaborating with cross-functional business teams.

• Proficient in advanced Excel skills.

• Experience in CRM administration and reporting.

• Familiarity with reporting tools like Power BI, Tableau, or similar.

• Strong data analysis and process documentation abilities.

• Preferred experience with automation and AI-enhanced productivity tools.

🏝️ Benefits

• Employees have the option to work remotely.

• We are an equal opportunity employer.

• Applicant information is handled confidentially in accordance with EEO guidelines.