Senior Sales Systems Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of systems, data workflows, and integrations that support sales and customer success teams.

• Create and implement cross-platform solutions for lead routing, scheduling, sales engagement, customer onboarding, and transitions from sales to customer success.

• Convert business requirements into technical specifications, acceptance criteria, and measurable outcomes.

• Configure and enhance Salesforce, Gong (including Engage and Forecast), and Chili Piper.

• Collaborate with Product and Engineering teams on native functionalities, integrations, custom development, and engineering-supported solutions.

• Design AI-driven tools and automate customer workflows.

• Connect systems through APIs and other integration methodologies, ensuring testing, access controls, and human oversight.

• Oversee complex troubleshooting and resolution of escalated issues across platforms, integrations, and data flows.

• Identify root causes, confirm fixes, and tackle recurring issues.

• Lead or assist in user acceptance testing and ensure technical readiness for releases.

• Organize tests, coordinate with super-users, manage defects, recommend launches, and validate performance post-launch.

• Collaborate with Enablement and business leaders to enhance adoption.

• Establish production ownership through comprehensive documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer.

• Prioritize, manage dependencies, and fulfill delivery commitments across stakeholders.

• Communicate progress and implications for the business, highlight risks, and coordinate with partner teams.

⛳️ Requirements

• A minimum of 8 years of relevant experience in sales systems, revenue operations technology, business systems, or a related area.

• Proven track record of owning complex solutions from discovery and design to implementation, launch, and continuous improvement.

• Extensive hands-on knowledge of Salesforce, including configuration, Flow, permissions, data models, and integration troubleshooting.

• Familiarity with account, contact, opportunity, and ownership structures, along with their downstream workflow impacts.

• Experience in building and deploying AI-driven solutions and workflow automations.

• Capability to articulate the value, limitations, safeguards, and ongoing support needs of AI solutions.

• Proficiency in developing, reading, debugging, and maintaining integration or application code in Python or JavaScript/TypeScript.

• Knowledge of APIs, authentication, webhooks, error handling, and version control.

• Ability to utilize SQL for investigating data quality and integration challenges.

• Experience in delivering system modifications through structured testing and release processes, including user acceptance testing, defect resolution, and post-launch stabilization.

• Strong communication skills to convey technical subjects to audiences with varying levels of expertise.

• Capacity to manage competing priorities and foster productive collaborations across business and technical teams.

🏝️ Benefits

• Equity awards based on criteria such as experience, performance, and location.

• Ability to work remotely from a location of the employee’s choosing.

• Flexible work arrangements through Cloud HQ or distributed work options.

• Support for accommodations related to disabilities or special needs.